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Restaurant Host - Atlanta, United States - Mainsail Lodging & Development
Description
**Restaurant Host**
**Department:** Food + Beverage
**Reports to:** F + B Manager, Assistant Manager & Supervisor
**Status:** Non-Exempt
Share this Career Posting: Job Summary:
Food and Beverage Outlets Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Epicureans F&B standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.
**Full-Time Associate Benefits:**
Medical, Dental & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401(k) Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistance Program (EAP) Jury Duty (may vary by state) Employee Discounts Employee Referral Bonus All full-service hotel employees receive a FREE meal
Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.
Essential Functions
Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
Ability to create a service experience for the guest that represents the F&B Outlets of Epicurean brand
Monitors guests needs and the workflow of the restaurant and seats guests accordingly
Maintain and manages Outlets reservations in restaurants reservation system
Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method and track the sitting to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary and clears, sanitizes and sets tables as needed.
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of Outlets
Never solicit tips
Attend monthly department meetings and daily stand ups
Ability to use POS (point of sale) system Oracle MICROS POS
Assist managers and Supervisors with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual
Perform other duties as management requests to service our guests.
Qualification Standards
Education & Experience
High School diploma or higher
Previous hospitality experience preferred, at least one-year host position preferred
Previous cashier/cash handling experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to assist with menu revisions when needed
Physical Demands
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 50 lbs. or more
Corrected vision to normal range
Long hours sometimes required
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
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Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
