Service Delivery Specialist - Eldorado, IL, United States - Nexus Innovations

Nexus Innovations

Verified Company

Eldorado, IL, United States

4 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Job Description:

As a Service Delivery Specialist (m/f/d), you will plan and manage internal/external deliveries in time, quality, and cost for a major client in Eldorado, IL.

Your responsibilities will include ensuring contract fulfillment for challenging customer orders, commissioning internal/external deliveries including order processing, monitoring SLAs at the contract level, and ensuring contract-compliant billing of services.

You will also be responsible for creating service reports, managing incident, problem, and escalation cases, and leading sub-projects.

Profile:

You have a degree in telecommunications, computer science, business administration, or business informatics, or a completed vocational training combined with several years of professional experience in the field of customer contracts and service management.

In addition, you possess the following knowledge and skills:

In-depth knowledge of customer contract and service management
Indepth knowledge of operations and service level agreements (OLA and SLA)
Experience in quality management
Good understanding of costs and revenue in relation to time, quality, and customer satisfaction
Willingness to participate in level 2/3 oncall duty
Customeroriented work approach