Operations Associate - Los Angeles, United States - Serve Robotics

Serve Robotics
Serve Robotics
Verified Company
Los Angeles, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Operations Associate
At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It's designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?


What you'll be doing


As an Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development.

Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale.

Whether you're piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you're the point of contact during operations.

You'll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build.

You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.


Responsibilities

  • Execute commercial endtoend deliveries with Serve robots in market
  • Support robots in the field and act as the point of contact for issues that might occur
  • Aid in deployment of robots to and from market
  • Uphold efforts to maintain appearance and cleanliness of robots
  • Contribute to maintaining a clear and safe workplace that facilitates frictionless operations
  • Contribute to the development of processes and routines necessary to operate robots safely
  • Assist development and quality assurance efforts to improve the product
  • Provide feedback on product, tools, or features to the development team for iteration
  • Act as a point of contact for Serve merchants, customers, and stakeholders
  • Help with daytoday decisionmaking to prioritize resources and execute test plans
  • Provide additional ad hoc operational support to the team as necessary

Requirements:


  • 13+ years of experience in operations/logistics, or similar field
  • Superior organization, collaboration and problemsolving skills
  • Ability to keep calm under pressure with a cando attitude to meeting challenges
  • Ability to work independently with little need for supervision
  • Capable of spending multiple hours on your feet and walking/ biking several miles per day
  • Comfortable riding bicycle in city environment
  • Comfortable driving U-Haul sized vehicle
  • Valid US driver's license
  • Ability to lift 70 lb
  • Background Check

Bonus

  • Previous experience at highgrowth, fastpaced startups
  • Familiarity with G Suite, with an emphasis on Google Docs and Sheets
  • Familiarity with Jira
  • Passion for efficiency, innovation and robotics
  • Previous military experience or security clearance
  • Passion for video games

Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Payment frequency:

  • Paid biweekly

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekends as needed

License/Certification:

  • Driver's License (required)

Work Location:
In person
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