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Donnelly

    Property Manager - Donnelly, United States - Tamarack Resort

    Tamarack Resort
    Tamarack Resort Donnelly, United States

    2 weeks ago

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    Description

    Overview:

    The Property Manager assumes full responsibility for all vacation rental condos and homes assigned to their individual business unit, including but not limited to, owner relations, customer service issues, housekeeping and maintenance, and annual deep cleaning. The Property Manager is also responsible for the financial accuracy of all home-owner statements. The Property Manager has primary responsibility for communication and relationship management for all owners of vacation rental homes and units in a specific section/territory of accommodations which are managed by Tamarack Resort. They will act as the primary point of contact for each property owner and provide for and /or coordinate all services needed. The Property Manager will work to ensure owner and guest satisfaction while balancing the need to achieve good financial results for Tamarack Resort. The Property Manager will utilize designated customer satisfaction tools, to strategically goal set and plan for improved customer satisfaction scores.

    The Property Manager shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Tamarack Resort Culture as well as promoting Tamarack Resort as both the Destination and Employer of Choice

    Responsibilities:
    • Lead proactive and effective communication efforts to and from each property owner.
    • Act as the primary liaison between each property owner and Tamarack Resort
    • Sell management services to current and prospective property owners and effectively onboard owners/properties to management program.
    • Maintains strong relationships and serves as an advocate for all owners and their home who participate in the management program; and specifically, for owners within the Property Managers section of accommodations.
    • Work in partnership and collaborate with Housekeeping and Maintenance to achieve operations efficiency and successful results for owners, guests and Tamarack Resort.
    • Regular inspection of properties to ensure interior and exterior quality meets the minimum standards required by Tamarack Resort.
    • Complete an annual evaluation on each designated property, identifying strengths and weaknesses, communicates all results to the property owner.
    • Coordinates with owner to ensure completion of needed interior maintenance and unit improvements or upgrades.
    • Monitors rental performance of all units and communicates with owner as needed to ensure performance meets results that are acceptable to owner and to Resort.
    • Negotiates with vendors and contractors for maintenance issues.
    • Full understanding and ability to answer owner questions regarding management policies, including a thorough understanding of the rental agreement.
    • Quickly and effectively resolves emergency maintenance issues.
    • Ensures that any keys to owner storage or other secured areas of each property are labeled, stored and monitored to prevent unauthorized use.
    • Participate in relationship building exercises to establish rapport with new homeowners added to the Property Managers section/territory.
    • Participate in an annual owners meeting which may include food service, presentations, and recreational activities.
    • Execute frequent owner communication, individual meetings and personalized amenities.
    • Attends all appropriate department, division and resort meetings, with particular emphasis on strong communication and positive relationships with Housekeeping, Maintenance, Reservations and Front Desk staff members. Regularly attends Housekeeping Daily Meetings.
    • Maintains a strong knowledge of hospitality trends, especially in property management.
    • Ensure proper resolution of any guest-caused damage.
    • Maintains an up to date working knowledge of all resort amenities as well as any special events.
    • Interacts with resort staff in a professional manner, assisting other departments with necessary information.
    • Always maintains a professional demeanor and attitude.
    • Communicates all pertinent information to other members of the Property Management team. Escalates necessary issues to the Director of Lodging or other delegate.
    • Acts with responsibility towards all company property, supplies and equipment
    • Maintains a professional appearance and follows all Tamarack Resort dress code standards.
    • Remains alert, courteous and helpful to the guests and colleagues at all times
    • Performs other duties as assigned.
    Qualifications:
    • High school diploma or equivalent required
    • Two- or four-year degree from accredited college or university preferred.
    • At least two years of prior experience in managing a portfolio of homes or condominiums, preferably in a resort or vacation destination.
    • Must have a valid drivers license and meet company driving standards.
    • Must have excellent phone etiquette.
    • Must be able to read, write and speak English.
    • Must have strong computer skills.
    • Must have strong management skills.
    • Must have strong working knowledge of Microsoft Office programs.
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