- Obtain list of vacant rooms which need to be cleaned.
- Clean guest rooms to the highest standards.
- Make our guest beds, dust the rooms and furniture, clean the bathrooms and closets.
- Replenish amenities, guestroom and bath supplies according to the operational standards.
- Clean guest bathroom/bed room/floor corridor and vacuum the carpet.
- Check and secure the rooms when completed ensuring security of guest rooms and privacy of guests.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
- Examine rooms to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
- Inventory all furnishings, linens and room amenities.
- Provide excellent customer service to guests, club members and fellow employees.
- Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
- Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
- Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operations.
- Oral and written comprehension and expression
- Ability to follow instructions and multi-task while maintaining a high degree of organization and detail
- Work autonomously at a fast pace, moving from project to project with the ability to re-prioritize as needs arise
- Ability to communicate effectively with and receive information from guests and coworkers
- Excellent customer service skills required
- Previous experience in housekeeping is preferred
- Frequent pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing, walking
- Lifting supplies and equipment up to 50# or more
- Constant visual, hearing acuity and frequent agility and dexterity required
- Exposure to cleaning chemicals
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Room Attendant - McCall, United States - Shore Lodge Whitetail LLC
Description
KEY RELATIONSHIPS:Internal: Front desk, engineering, and houseman
External: Guests
ROOM ATTENDANT SUMMARY:
The Shore Lodge Room Attendant maintains the cleanliness of our guests' rooms, ensuring a professional and welcoming presentation by completing routine duties in cleaning and servicing. Our Room attendants promote a positive image of our property to guests and are pleasant, honest and friendly.
WHAT YOU GET TO DO:
WHAT YOU NEED TO BE SUCCESSFUL:
