Pc Technician - Waukegan, United States - QOS Consulting, Inc.

Description

• Perform troubleshooting and repairs on all computers, peripheral systems and equipment, according to current desktop standard configuration guidelines and documented procedures.
• Perform daily review of assigned work orders in order to prioritize tasking. Document resolution and close completed work orders.
• Image, test, and install desktop/laptop computers for all new hire or temporary duty employees; this includes installing encryption tools and configuring wireless access as needed.
• Perform and document preventive maintenance of computer equipment as required.
• Facilitate vendor warranty return process, test and evaluate items returned from repair.
• Responsible for maintaining physical inventories and ensuring accuracy as directed.
• Participate in lifecycle replacement tasking and other technical improvement projects.
• Manage retrograde efforts for all computer equipment, this includes performing DoD data wipe on all hard drives and preparing required documentation.
• Carry mobile phone and provide AV support during presentations outside of work hours as needed.
• Responsible for maintaining a safe workplace program and ensuring that safety is the highest priority in the workplace.
• Maintain an orderly work area and technical lab space clear of all hazards/debris.
• Participate in the creation of technical and procedural documentation. Perform annual/seasonal review of documentation.
• Be ready to work at designated start times.
• All other duties as assigned.

• U.S. citizenship or permanent residence is required.
• High school diploma or equivalent required.
• Must have a reliable means of transportation.
• Experience in computer systems installation and maintenance, troubleshooting, wireless access configuration and support, in a corporate environment is preferred.
• Knowledge with DOS, Windows and Macintosh operating systems is preferred.
• A+ and/or MCDST (Microsoft Certified Desktop Support Technician) are preferred.
• Experience supporting business VPN access, disk imaging, and whole disk encryption is preferred.
• UNIX and Linux knowledge is desired.

• Technical Capacity.
• Organizational Skills.
• Strategic Thinking.
• Problem Solving/Analysis.

• Individual must be capable of operating a standard desktop computer; must be able to lift and carry up to 50 pounds.
• Must be able to work in colder computer rooms.
• Must be able to diagnose equipment under desks or in communication closets, may get dirty.

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

• 1 year
• 2 years
• No experience needed
• Under 1 year

• 8 hour shift
• Monday to Friday
• Weekends as needed

• High school or equivalent (required)