Customer Service Representative - Phoenix, United States - Chapman Bell Rd. Hyundai

Chapman Bell Rd. Hyundai

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What We Offer:

- $15 - $18 per hour depending on experience

Company culture that promotes professional development
Lowcost medical, dental and vision insurance
Life insurance and disability coverage
Paid time off and holiday pay
Company contributions into 401(k)
Employee/family discounts on vehicle purchases and service
Employee assistance program, volunteer opportunities and more

Core Responsibilities:

Greet customers as they arrive and check in vehicles for repairs
Review damages with the customer and estimator
Provide customers with updates on the status of their vehicle
Answer phone calls responding to inquiries in a professional, helpful manner or direct calls to the appropriate personnel for assistance

Desired Qualifications and Experience:

1 year of customer service experience is required; collision center experience is a plus
The ability to think from the customer's perspective and show compassion while they navigate the vehicle repair process
Good phone etiquette and interpersonal skills are essential, as well as the ability to maintain composure during stressful situations
Reliable, motivated and service oriented
Ability to multitask efficiently, with strong attention to detail
A valid driver's license and clean driving record are required
Must pass a preemployment background check and drug screening

Hours and Work Environment

This is an onsite position working in an office environment and occasionally in the shop collaborating with technicians and estimators, and assisting customers in person and over the phone.

Hours are Monday - Friday 7:30am - 5:30pm.