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    Member Service Representative - Dallas, TX, United States - TEKsystems

    TEKsystems
    TEKsystems Dallas, TX, United States

    4 weeks ago

    TEKsystems background
    Description

    TEKsystems is currently seeking qualified candidates for a fully remote Member Service Representative position in Dallas, TX.

    All candidates must live within a 60 mile radius of Dallas, TX.

    Description:

    To respond to inquiries and requests over the phone from customers in a 24/7 high volume, schedule-driven, and structured contact center environment.

    Job Description:

    • Ensure account and member security by identifying red flags and safeguarding member assets and account information
    • Answer inbound calls a day
    • Route members to the appropriate departments
    • Open new accounts and educate members or potential members on products and services that best meet their needs
    • Guide members on a variety of credit card products to meet their financial needs
    • Quote interest rates and submit credit card applications
    • Service member's existing credit cards such as performing balance transfers, cash advances, credit limit increases, discussing late fees, ordering replacements cards, closing accounts, assisting with credit card rewards and redemption, etc.

    Qualifications:

    • Recent call center experience
    • Preferred experience working in a remote environment
    • Must live within 60 mile radius of the Local Training Hub in Dallas, TX.
    • Minimum of 50 mbps download speed and 25 mbps upload speed
    • Cannot use satellite interview, hot spots, extenders, wifi, etc. Ethernet connection is required. Must have DSL/Cable/Fiber internet service.
    • Workspace free of distractions to safeguard private information

    Schedule:

    Monday - Saturday, anywhere from 9:30AM-9:30PM

    Qualified candidates who are interested in learning more about this opportunity should apply directly to this job posting with their most updated resume

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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