Lottery - Metropolitan Player Support Specialist I - Houston, United States - TEXAS LOTTERY COMMISSION

TEXAS LOTTERY COMMISSION
TEXAS LOTTERY COMMISSION
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

LOTTERY - Metropolitan Player Support Specialist I (Program Specialist II) (Houston)
(
)

Organization:

TEXAS LOTTERY COMMISSION

Primary Location:
Texas-Houston


Work Locations:
HOUSTON CLAIM CENTER 1919 N LOOP W SUITE 100 Houston 77008


Job:
Office and Administrative Support


Employee Status:
Regular


Schedule:
Full-time


Standard Hours Per Week: 40.00


Travel:
Yes, 50 % of the Time


State Job Code: 1571


Salary Admin Plan:
B


Grade: 18


Salary (Pay Basis): 3, , Monthly)


Number of Openings: 1


Overtime Status:
Non-exempt


Job Posting:
Apr 16, 2024, 2:03:35 PM


Closing Date:
Ongoing


Description

ABOUT THE
TEXAS LOTTERY COMMISSION

Our Mission Statement:

The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products.

The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.


Texas Lottery Commission is a great place to work
Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We provide free parking for all our employees.


We offer competitive compensation, including an upcoming 5% salary increase for all employees which will take effect September 1, 2024; merit increases for outstanding performance; longevity payments after two years; generous paid leave; health insurance; dental and vision insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.


WHAT YOU WILL DO


In this unique and exciting position as part of the Lottery Operations Claim Center team, you will travel up to 50% of the time to various claim centers throughout the state providing support in validating and processing payments of claims for Lottery scratch ticket and draw game winners.

You will also visit retail locations and/or other locations for business related purposes. If you love providing excellent customer service and team support, this job is for you.


Job Summary:

Performs moderately complex (journey-level) consultative services and technical assistance work.

Work involves planning, developing, and implementing validations program support work/activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies.

Performs high volume validations, processing, and/or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures.

Travels to provide support to other claim centers throughout the state, and conducts inspections and/or reviews at Lottery Retailer locations to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program.

Performs all duties and responsibilities in a manner that exemplifies the agency's core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence.

Works under general supervision with limited latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a highly populated metropolitan area. Daily office activity is coordinated by the Metropolitan Player Support Coordinator. This position reports directly to a Field Claim Center Supervisor.


Qualifications

  • Graduation from an accredited fouryear college or university is required. (Experience providing technical assistance to the public or program support work, in excess of the required one year, may substitute for college on a yearforyear basis.)
  • One year experience providing technical assistance to the public or program support work to internal and/or external customers is required.
  • Willingness to work occasional irregular hours, such as hours other than 8 a.m. 5 p.m., weekends, and holidays as needed or required.
  • Must be willing to travel up to 50% of the time for jobrelated purposes. Most travel is to other lottery claim centers within the state of Texas. Other travel may be within the service region of the office. Travel may include overnight stays. Use of personal vehicle for work related travel is required in compliance with State and Agency travel rules and procedures. Some travel may also be via airplane or rental car.
  • Must have a current driver's license.
  • Experience in the validation, processing, and/or payment of claims is preferred.
  • Cashier, teller,
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