- Maintain a positive and professional image of self and the Credit Union.
- Assist members quickly and accurately when they arrive at the VTM's. Provide courteous service to our members and fulfill all expectations of their account needs to build trust and rapport.
- Maintain confidentiality and adhere to proper security measures of the Credit Union.
- Ensure all paperwork is accurate and scanned in a timely manner.
- Cross-sell accounts and ask for referrals.
- Work secure messages through digital banking platform.
- Aggressively seek out and act on all sales opportunities as it pertains to credit union goals.
- Have a working knowledge of the Credit Union's policies and procedures.
- Able to work well under time constraints, while producing accurate and error free work.
- Responsible for individual production goals and credit union sales goals.
- Process credit union reports as requested.
- Follow all opening and closing procedures.
- Promote Elan credit cards and educate members about special promotions.
- Have a working knowledge of Check Acceptance policy and the ability to place check holds as needed.
- Maintain organized, clean work area and professional appearance at all times.
- Actively participate in seminars/training and workshops as required.
- Other administrative duties as assigned by AVP of Contact Center or Assistant Contact Center Manager.
- 401(k)
- 401(k) matching
- Dental insurance
- Paid Short & Long-Term Disability insurance
- Health insurance
- Paid Life insurance
- Paid time off
- Paid Vision insurance
- 16 Paid time off volunteer hours
- Loan rate discounts
- Sick Time
- Paid holidays (Federal holidays observed)
- No nights/no weekends
- Personal Time
- Competitive pay
- Identity Theft Monitoring
- Comprehensive training provided by a dedicated training staff
-
Part Time Teller
2 weeks ago
PNC Financial Services Group Fort Wayne, United States Part timeJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...
-
Personal Banker
2 weeks ago
STAR Financial Bank Fort Wayne, United StatesIf you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further _**_Voted as one of the best places to work in the state of Indiana for 2024_**_, STAR Financial Bank strives to be the employer of choice and truly ...
-
Central Services Division
2 weeks ago
Allen County Government Fort Wayne, United StatesThank you and good luck with your job search · **Department**: Clerk of the Courts - Central Services FLSA Status: Non-exempt · **Classification/Level**: Office Support, B3 Date: 7/2023 · Under the direction of the Central Services Manager, the Court Records Deputy provides suppo ...
-
Branch Coordinator
1 week ago
MidWest America Federal Credit Union Fort Wayne, United States**Job Summary**: · Incumbent is responsible for providing branch supervision to the staff when the Branch Manager is out of the office and is expected to efficiently and accurately direct operations using appropriate management techniques to perform duties in teller, member servi ...
-
Personal Relationship Banker
5 days ago
Farmers & Merchants State Bank Fort Wayne, United States**Description** · **Job Summary** · **Essential Job Functions** · - Greet bank visitors, provide information and direct them to appropriate staff as necessary. · - Has a good understanding of the bank products/services and the customer's current relationship, offers information o ...
-
assistant branch manager
2 weeks ago
Fire Police City County FCU Fort Wayne, IN, US, United States:Assist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees. · ESSENTIAL FUNCTIONS · Assist the Branch Manager with the operations ...
-
assistant branch manager
2 weeks ago
Fire Police City County Federal Credit Union Fort Wayne, United StatesAssist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees. · ESSENTIAL FUNCTIONS · Assist the Branch Manager with the operation ...
-
assistant branch manager
2 weeks ago
Fire Police City County FCU Fort Wayne, United StatesJob Description · Job DescriptionDescription:Assist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees. · ESSENTIAL FUNCTIONS · A ...
-
assistant branch manager
2 weeks ago
Fire Police City County FCU Fort Wayne, United States:Assist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees. · ESSENTIAL FUNCTIONS · Assist the Branch Manager with the operations ...
-
Personal Banker Associate I
3 weeks ago
Fifth Third Fort Wayne, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Personal Banker Associate I
1 week ago
Fifth Third Fort Wayne, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Personal Banker Associate I
2 weeks ago
Fifth Third Fort Wayne, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Central Services Division
5 days ago
Allen County - IN Fort Wayne, United StatesYour application is the primary tool we use to evaluate your qualifications for the posted position. Be sure to accurately and completely fill out the application in its entirety. You may attach a resume, but you are not required to do so. Be sure to save your application when yo ...
-
Customer Success Support Analyst
3 weeks ago
Northern Data Systems Fort Wayne, United States: Sharetec is looking for a Customer Success Support Analyst to join our team · At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to uti ...
-
Personal Banker
1 week ago
PNC Financial Services Group Fort Wayne, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Personal Banker
1 week ago
PNC Financial Services Group Fort Wayne, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Branch Coordinator
1 week ago
MidWest America Federal Credit Union Fort Wayne, United StatesJob Description · Job DescriptionJob Summary: · Incumbent is responsible for providing branch supervision to the staff when the Branch Manager is out of the office and is expected to efficiently and accurately direct operations using appropriate management techniques to perform d ...
-
Branch Coordinator
1 day ago
MidWest America Federal Credit Union Fort Wayne, United StatesJob Description · Job DescriptionJob Summary: · Incumbent is responsible for providing branch supervision to the staff when the Branch Manager is out of the office and is expected to efficiently and accurately direct operations using appropriate management techniques to perform d ...
-
assistant branch manager
2 weeks ago
Fire Police City County FCU Hazelwood, United States:Assist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees. · ESSENTIAL FUNCTIONS · Assist the Branch Manager with the operations ...
-
Part Time Teller
1 week ago
PNC Fort Wayne, United States Part timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
Video Teller Associate - Fort Wayne, United States - MidWest America Federal Credit Union
Description
Job Description
Job DescriptionVideo Teller Associate Job Summary: Incumbent is responsible for providing courteous, efficient, and accurate member service in a fast paced Contact Center environment. Incumbent will fulfill members' requests on Video Teller Machines (VTM's). Incumbent must be able to determine appropriate products and services for our Credit Union members, while continuing to honor our mission statement. This job requires independent work, with assistance from the Contact Center as needed.Video Teller Qualifications:
Must have a high school diploma or GED equivalent. Prior sales and member service experience preferred. Working knowledge of teller transaction processing and Video Teller Machines recommended.
Essential Elements of the Video Teller:
Additional Job Requirements:
Job Skills and Work Relations:
Incumbent must demonstrate excellent phone etiquette skills, written and verbal communication skills, and ability to effectively handle multiple tasks simultaneously. Working knowledge of Microsoft Outlook, Word, Symitar, and Excel. Incumbent must possess strong organizational and self-starter skills, good problem-solving and team-player skills, and display tact and professionalism in working closely with co-workers, other departments, and members.
Incumbent reports directory to the AVP of Contact Center.
Physical Effort and Working Conditions:
Incumbent performs duties in a standard office environment involving sitting, standing, keyboarding, close vision, speaking clearly, hearing sounds, and communication. May be required to lift up to 50 pounds. Incumbent may work with a desktop computer, printer, copier, calculator, Bluetooth headset, scanner, telephone, VTM equipment, and other miscellaneous office equipment as needed. Incumbent may occasionally travel to surrounding area branches for networking, business development, or required training.
Benefits:
MidWest America Federal Credit Union is an Equal Opportunity Employer.
