Dental Receptionist - Fairfield, United States - OLE Health

OLE Health

Verified Company

Fairfield, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION TITLE:
Access Representative I (Front Desk/Receptionist)

DEPARTMENT:
Patient Access

REPORTS TO:
Patient Access Supervisor (Dental Department)

SUPERVISION GIVEN:
None

LOCATION:
on-site at our West Fairfield clinic

FTE: 40 hours a week, Monday to Friday

PAY RANGE:
$20.21 to $27.44, depending on experience

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County.

Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay.

Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

JOB SUMMARY**:

The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience.

The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

KNOWLEDGE OF WORK

Ability to work at multiple sites as needed and perform all necessary tasks
Ability to recognize problems, collect data, and establish facts
Able and sensitive to the needs and situations of multicultural populations from a variety of income levels
Knowledge of customer service best practices
Ability to work in a fastpaced environment and multitask

DUTIES AND RESPONSIBILITIES

Creates and updates computerized patient records in the electronic health records system
Schedule appointments as needed, according to policies and guidelines
Capture patient demographic information, insurance information, structured data into Electronic Health Records with each patient encounter, scan all forms into Electronic Health Records as applicable and appropriately change check in status
Verify insurance eligibility through proper insurance variation systems and updating payor codes
Ensure required forms are completed and signed; provide assistance to patients in completion of applicable forms
Collect and post co pays, payments, existing balances, and provide necessary receipts
Reconcile monies with day sheet detail report and ensures safe keeping of all cash, checks and credit cards transactions received
Prompt follow up of telephone encounters/actions
Open incoming mail and process or direct as appropriate. Review and distribute incoming faxes, rerouting if necessary (at some locations)
Keep log of all patients given Presumptive Eligibility and submit to State on a weekly basis (Perinatal Services only)
Follow managed care procedures, as applicable to obtain authorization for services in order to ensure payment and reduce denials.
Attends routine department meetings, in service trainings, and other meetings as required to maintain professional growth and comply with the organization policy
Verify accuracy of information, obtain necessary consents, and documentation on all patients upon registration and scheduling.
Responsible for greeting patients professionally on the phone or in person and driving a positive and personal patient/customer service experience.
Provide assistance during training of the new staff.
Perform other duties as assigned

EDUCATION, EXPERIENCE, TRAINING

High School Diploma or General Education Degree required.
Bilingual (English/Spanish) required; written and verbal.
Entry level position; one year of experience in a healthcare setting preferred.
Strong analytical and problemsolving skills and attention to detail required.
Must certify and remain current in CPR certification.
Data entry skills, Microsoft Office, and Electronic Health Record system preferred.
Valid Driver's license required.

BENEFITS:

Medical, Dental, Vision Coverage
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
4% Employer Match for 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for parttime and fulltime employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account