Night Auditor - Sacramento, United States - Best Western Capital City Inn

Description

Position Summary

Work as a partner in the achievement of our common goals, including, Guest Satisfaction, Associate Satisfaction, Financial Success and a Safe Environment.

Clean rooms according to standards of cleanliness and sanitation.

Maintain a commitment to continually enhancing a uniquely exciting atmosphere and guest experience, consistently providing friendly service, and consistently providing the highest quality product and value to every customer on every occasion.

Essential


Responsibilities:

The essential functions include, but are not limited to the following:

• Report to the Front Desk Department at the prescribed time and in uniform.
• Ensure an overall positive quality of the guest experience to every customer on every occasion to ensure guest satisfaction.
• Respond to inhouse guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines. Follow up with guest to ensure that guest is satisfied.
• Handle guest regulation and room assignments, accommodating special requests whenever possible. Assist in preregistration and blocking of reservations when necessary.
• Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them.
• Review checkouts, insuring payments match final balances.
• Records the total daily amount of credit card purchases and deposits.
• Verifies credit cards, direct billing and cash deposits are accurate and balanced.
• Post all charges to guest accounts.
• Have knowledge of hotel property, hotel staff and hotel services with hours of operation.
• Handle guest checkins and checkouts efficiently and in a friendly and professional manner.
• Develop a thorough knowledge of room locations, types of rooms, and room selling strategies.
• Know cash handling procedures.
• Ensure that the MOD (hotel) keys are safe and in place, know who has the keys at all times making sure that only employees that are allowed to use them have access to them.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, take same day reservations. Know cancellation procedures and walk procedures.
• Answer all telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel.
• Provide callers and guests with local directions and general information in courteous and accurate manner.
• Assist in welcoming and training new team members.
• Other duties as assigned by management.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Able to track and keep accurate records
• Ability to function well under pressure
• Well organized and detail orientated
• Knowledge of service standards
• Additional work experience preferred
• Excellent communication skills
• Reading and writing in English preferred, but not required
• Must possess initiative and high energy level
• Ability to coordinate multiple activities
• Ability to interact with guests and associates
• Outstanding hospitality skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Extensive bending, stooping, overall flexibility
• Regularly lifting/pushing/pulling up to 50 lbs
• Occasionally lifting/pushing/pulling up to 100 lbs
• Must be able to walk entire property
• Prolonged standing
• Ability to manage high levels of stress
• Visual observation skills required

Job Types:
Full-time, Part-time


Pay:
From $16.50 per hour

Expected hours: 32 per week


Schedule:

• 8 hour shift

Work setting:

• Inperson

Work Location:
In person