- Fosters and maintains excellent relations between customers and store
- Answers incoming telephone calls and responds in a courteous and professional manner
- Assists service advisor in scheduling service appointments according to scheduling policies
- Greets all incoming customers in a professional and courteous manner
- Assists service advisors in write up of incoming customers work orders
- Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
- Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
- Fills in as needed as service dispatcher
- Participates in training as prescribed by management
- Assists technicians as needed with diagnosis, authorization or repairs
- Follows up on open work orders as per policy of dealership
- Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
- Maintains a clean and safe work environment.
- Acknowledges all guidelines and policies as described in company policy handbook.
- Maintains a safe work area for customers and coworkers
- High School Diploma or equivalent preferred
- One year of RV experience preferred but not required
- Strong computer skills
- Working knowledge proper and safe use of equipment
- Excellent organizational/sequencing skills
- Working knowledge of activities, methods, procedures and policies of the Service Department
- General knowledge of product installation activities
- Valid Driver's License may be required
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
- Ability to accept additional tasks, duties and/or direction from management
- Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Periods of standing, stooping, crawling, and bending
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Warranty Clerk - Clermont, United States - Camping World
Description
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services.
Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate.
We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle.
With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
Essential Job Functions:
Essential Job Skills:
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more Part-time associates are offered access to dental & vision coverage For more information please visit:
We are an equal employment opportunity employer.
The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
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