Mid-Level Help Desk Agent - Alexandria - ASM Research

    ASM Research
    ASM Research Alexandria

    1 day ago

    Full time
    Description

    Job Title: Mid-Level Help Desk Agent

    About the Role

    This is a critical position that requires strong technical skills and excellent customer service abilities. As a mid-level help desk agent, you will be responsible for supporting customers by receiving and responding to their problems, issues, and requests.

    • Update standard operations procedures (SOPs), tactics, techniques, and procedures (TTPs), and user frequently asked questions (FAQs).
    • Provide customer onboarding and offboarding services.

     


    Required Qualifications


    • Active TS security clearance eligible for SCI prior to starting work.

    • Bachelor's degree in an area related to the labor category with at least 5 years experience providing tier 1 support for TS/SCI system experience may be substituted for a degree required due to DoD requirements as mentioned below.

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