IT Support Engineer - Cumberland Head, United States - Aurora Technologies

Aurora Technologies
Aurora Technologies
Verified Company
Cumberland Head, United States

1 month ago

Meredith Sinclair

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Meredith Sinclair

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Description
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ABOUT US
At FAST LTA, we offer solutions and services for long-term storage of digital data.

As specialists in managed storage for data backup and archiving, our storage solutions help our customers securely and legally store their data, protect against data loss from ransomware, and reduce costs and effort for data backup in the long term.

It's about more than just hardware or storage space in the cloud - it's about the best possible protection of company data.


To strengthen our 4-person first level customer support team, we are looking for an IT Support Engineer (m/f/d/x) as soon as possible.


Your tasks:


As a Support Engineer (m/f/d/x), you are the first point of contact for our customers for technical inquiries about our products and solutions.


Your mission:
Satisfied and happy customers.


As the first point of contact for our customers, you are responsible for receiving and qualifying requests via telephone, email, and ticket system.

You analyze and diagnose technical problems, including remote support, and find individual solutions for our customers.

You fix hardware and software issues, install, configure, and maintain IT storage systems.

You document support tickets and customer communication transparently and proactively identify potential technical problems to develop suitable solutions.


Your profile:
IT affinity and a good technical understanding - an IT education is a plus but not mandatory.

Storage, servers, networks, and operating systems such as Windows, MacOS & Linux are not foreign words to you, and you are motivated
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