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Palm Beach Gardens

    Front Desk Clerk - Palm Beach Gardens, United States - Hilton Garden Inn Palm Beach Gardens

    Hilton Garden Inn Palm Beach Gardens
    Hilton Garden Inn Palm Beach Gardens Palm Beach Gardens, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Details



    Job Location: Hilton Garden Inn - Palm Beach Gardens, FL

    Position Type: Part Time

    Salary Range: $ $16.00 Hourly

    Travel Percentage: None

    Job Shift: Any

    Job Category: Hospitality - Hotel

    Description

    Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

    Performance Expectations:

    1. Assist guests with check in and check out processes.
    2. Coordinate all guest requests.
    3. Inform guests of hotel services, features and room amenities.
    4. Welcome the guest by name whenever possible.
    5. Follow the hotels rate structures, discounts and sell/upsell strategies.
    6. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
    7. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
    8. Cancel room reservations according to policy.
    9. Report any items in need of repair.
    10. Follow all safety procedures while working.

    Behavioral Expectations:

    • Be effective and innovative in handling and solving problems in the workplace.
    • Remain positive and helpful while working in a fast-paced environment.
    • Committed to the success and growth of the company.
    • Act honorably, even when no one is watching.
    • Eagerness to grow and/or develop within the company
    • Passionately provide personalized guest service

    Equal Opportunity Employer

    M/F/Veteran/Disability

    Drug Free Workplace

    Kolter Hospitality Participates in E-Verify

    Qualifications

    General Requirements:

    Flexibility to work evenings, overnights, and weekends as needed.

    Report to work on time and in proper uniform.

    Knowledge and/or ability to operate a computer and reservation system.

    Experience: None. Customer Service or Hospitality experience a plus.

    Education: None

    Physical Requirements:

    Ability to stand/walk for up to 8 hours.

    Occasional lifting, pushing and pulling

    Kolter Hospitality is proud to be an Equal Employment Opportunity.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

    Source: Hospitality Online

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