- Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
- Conducts a preliminarily assessment of clinical referral information to assist the referring individual(s) to determine eligibility of hospice care.
- Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
- Accurately gathers and documents all required information to complete the referral summary using the appropriate forms and data collection tools.
- Responds promptly to external customers and professional referral sources that contact the organization requesting help and assistance with hospice services via the telephone, walk-ins and the website, utilizing required communication tools.
- Conducts virtual and/or telephonic triage through problem assessment and needs identification utilizing critical thinking skills and all available patient records including organizational clinical guidelines.
- Completes on-going virtual and/or telephonic assessment of the impact of the terminal diagnosis on the patient's physical, functional, psychosocial and environmental needs and activities of daily living, including: the risk for pathological grief, cultural and spiritual implications, and verbal and non-verbal communication patterns. Assesses the ability of the caregiver to meet the patient's immediate needs upon each telephone contact
- Obtains verbal certifications and generates the certification form.
- Provides initial and ongoing patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns.
- Coordinates ordering durable medical equipment and supplies.
- Receives and processes physician's orders according to established practice guidelines.
- Consistently utilizes the "Task" function in the electronic medical record for needed requests. Runs daily individual and department task lists. Completes all required tasks.
- Coordinates and assigns interdisciplinary services/personnel to provide direct patient care when necessary.
- Communicates complete and accurate information to attending physician(s), other team disciplines and other departments in a timely manner.
- May instruct Hospice Aides in providing nursing care to patients, according to regulatory guidelines.
- Acts as a resource for staff members and orients new staff as needed.
- Proactively problem solves and identifies solutions utilizing critical thinking skills.
- Participates in internal and external education, training, in-services and other activities to develop and promote personal, professional and organizational goals and growth.
- Responds to information requested by third party payers and calls clinical reports to case managers.
- Provides nursing virtual and/or telephonic interventions as a supplement to clinical visits.
- Adjusts to changes in workload and schedules based on changing team priorities.
- Adheres to the organizational Code of Conduct, policies and procedures and all regulatory and legal requirements.
- Adheres to the NorthStar standards to care for every person, every time, 100% of the time.
- Graduation from an accredited school of nursing with possession of a current license to practice as a registered professional nurse in the State of Michigan.
- Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
- Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
- Ability to use technology (hardware and software) required of clinicians in their practice.
- Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.
- Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual lifestyles.
- The physical demands of the position include: vision, effective speech and hearing for extensive virtual/telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.
- Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary.
- Must have reliable transportation.
- Must be eligible to work in the United States.
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Description
Michigan RN License RequiredJob Summary: The Virtual Team Registered Nurse -Triage meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice.
Essential Functions:
