Customer Success Advisor - Amityville, United States - Calico Cottage, Inc.

Calico Cottage, Inc.

Verified Company

Amityville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Information:

Since 1964, we have been the world's largest supplier of fudge making equipment, ingredients, and marketing expertise. If you ever go on vacation (and we hope you do), you've probably seen and maybe purchased out fudge.

Since our fudge is always made fresh in each retail store (and sold under the retailer's own name), we are the best kept secret in retail confectionary.

With a strong presence in numerous countries and a vast network of retailers, including well-known establishments in the tourism sector, we are committed to delivering outstanding products and services.

Our company culture fosters growth and is centered around our five fundamental values: Honesty and Integrity, Responsibility and Accountability, A Positive Will-Do Attitude, Commitment to Self-Improvement, & Respect for Others.

If you possess a strong work ethic, enjoy a vibrant work environment, and have a fondness for indulging in the finest fudge worldwide, this position could be an ideal fit for you.

About the Job:

Responsibilities:

Build and maintain strong client relationships with all customers to become a trusted advisor
Execute the new customer 1st year nurture outward bound support program to ensure customers maximize their 1st year sales
Deliver the existing customer service plan to ensure customer and Calico revenue growth
Persuasive communication of Calico retail best practices (Calico Critical Success Factors CSF's) so that customers adopt, implement and continue to embrace throughout their lifetime
Complete the feedback loop and ensure all customer nonconformances (including equipment) and complaints are closed
Contact customers after field team visits to offer support, complete follow up actions and close the feedback loop
Continuously research industry trends and solicit customer feedback and share insights with the leadership team
Manage the new owner of existing process and the reactivation process
Ensure that all interactions and data are recorded in CRM
Travel within a territory to work one on one with customers to help grow their business, share insights and learn from customer interactions
Review customer performance and identify opportunities for growth
Work with customers to resolve all equipment issues
Assist outside field team on customer requests

Qualifications:

High School Diploma required
Experience working with a service focused organization
Record of success exceeding objectives
Strong work ethic and willingness to go the extra mile
Excellent verbal and written communication skills
Ability to meet deadlines

As an integral member of our team, you will enjoy a comprehensive benefits program that includes:

Competitive Salary
Paid Time Off Plan and Paid Holidays
Health (Medical) Insurance
Company Paid Long Term Disability Insurance
Flexible Spending Accounts (FSA) for Health and/or Dependent Care Expenses
Length of Service Awards
Employee Assistance Program (employee benefit program that assists employees with personal problems and/or workrelated problems that may impact their job performance, health, mental and emotional wellbeing).
401(k) Plan
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Disability Insurance

What makes Calico different from other companies?
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Ice Cream Fridays during fair weather months
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On-Site Gym including free fitness classes and personal training with a professional trainer
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Wellness Events including a flu shot clinic held annually on-site
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Birthday & Holiday Celebrations held to foster fun and team interaction
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Employee Appreciation Events with great food, fun and team building for all team members and their families
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Charity Drives held throughout the year to give all Calico team members an opportunity to support our local community
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Sporting Event ticket raffles to NY Islanders Hockey and US Tennis Open
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Employee Referral Program rewards employees for referring qualified new hires to Calico

And, of course
Plenty of the Best Fudge You've Ever Tasted

Want to make your world a little sweeter? Come join the
Calico Cottage, Inc. team

Job Type:
Full-time/Hourly

Work Location:
Amityville, NY

Travel:20-30% (This may increase or decrease based on the needs of the business)

Salary:
$25/Hour - $30/Hour

Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensa