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Event Registration Manager - Bourne, United States - Convention Data Services

Convention Data Services

Verified Company

Bourne, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Registration Manager, you will be the primary point of contact for CDS' clients. You will own the entire event life cycle from start to finish
- from gathering requirements for the event registration sites to delivering reports post-event. You will manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule; and work directly with clients to achieve their strategic goals.

This is a US based, salaried position reporting to the Manager, Client Services. Virtual or hybrid work arrangements are available.

Essential Functions

Main point of contact for external clients and internal event team in managing multiple, complex projects simultaneously to ensure client goals are accomplished within prescribed period
Serve as project manager for all advance, onsite, and postshow registration activities for 815 events per year, ranging in size from 1,000 to 100,000 attendees
Offer analysis and advice to clients on the best business solutions available to produce successful events
Work with event managers to design and implement marketing strategies to increase attendee acquisition
Work closely with web developers and quality assurance reps to build functional and efficient registration websites
Work with client and internal team on logistics to assure successful onsite execution ommunicate team responsibilities, target dates, project status and resource needs
Maintain action items for teams across multiple departments and ensure all deadlines are met
Make decisions and communicate tradeoffs and risk; drive key decisions across projects
Navigate an array of client relationships, project timelines, feature sets, dependencies, and launches
Develop trusted relationships with your team and clients, listen actively to their concerns and questions in order to better respond and understand their perspectives
Maintain a positive, cando attitude, acknowledge and appreciate teammate's contributions and contribute to the overall culture

Technical Background

Demonstrated ability as a project manager in a hightech setting, leading crossfunctional teams using formal planning and scheduling techniques
Competent in project management methodology and tools
Fundamental understanding of webbased systems programming and development.
Web savvy and possess a working understanding/experience in SDLC including strategy, requirements, design, usability, content development, web development, and QA.
Have experience using project management software such as Microsoft Project, Jira, Confluence

Required Skills:

Ability to anticipate your client's needs and provide excellent customer service
Demonstrated project management skills
Excellent oral, written and presentation skills
Ability to juggle multiple projects at once, while remaining organized
Ability to provide direction and support to team members while ensuring team stays on track with tasks and meets deadlines
Strong documentation skills, attention to detail and followup skills
Strong persuasion and negotiation skills, including conflict resolution skills

Physical Requirements
- must be able to sit for extended periods of time; must be able to use computer and telephone equipment, including typing on keyboard;
- must be able to think analytically, concentrate on tasks and remember details

Experience

5+ years in a project management, customer success or other client management role
Demonstrated experience in running software related web projects in a fastpaced services organization
Demonstrated history of strong leadership and negotiation skills, as well as the ability to effectively assimilate and communicate complex information from multiple sources and proven ability of successful crossfunctional team collaboration is required
Experience managing, communication and building relationships with clients and across teams
Previous experience working in large scale events is a plus

Education/Certification