Desktop Support Technician - Mount Washington, United States - Stability Technology

Stability Technology Mount Washington, United States

Found in: Appcast US C2 - 1 week ago

Description

We are seeking a highly motivated and experienced Desktop Support Technician to join our team. The ideal candidate will have experience with IMACD-Installations, Move, Adds, Change and Decommissions procedures, as well as strong problem-solving skills and the ability to work well under pressure. IMACD tasks include but are not limited to: imaging of PCs, installation of packaged software applications, installation of peripheral items, as well as software troubleshooting, repairs, moves and disposals.

Responsibilities:

Perform IMACD (Installations, Moves, Adds, Changes, and Decommission) of desktop and laptop computers, peripherals, printers, and network equipment
Troubleshoot and resolve hardware and software issues
Maintain inventory of hardware and software
Create and update documentation and procedures
Responsible for maintaining a safe and secure computing environment
May require travel to different offices

Requirements:

2+ years of experience in desktop support or related field
Experience with IMACD-Installs, Move, Adds, and Decommission procedures
Experience with ServiceNow or other ITSM ticketing applications
Strong knowledge of Windows and Mac operating systems
Strong problem-solving skills and the ability to work well under pressure
Excellent communication and customer service skills
Ability to lift and move equipment as needed
A+ certification is a plus

Skills:

Good oral/written communication skills
Proficient in basic electronics
Proficient in Windows Operating Systems such as 7, 8.1, and 10
Ability to install and properly configure multiple software packages (i.e. Microsoft Office Suite, Adobe Creative Suite, etc.)
Professional, reliable and motivated to learn
Must be able to work effectively within time constraints

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