Event Services Manager - Santa Barbara, United States - Hilton
Description
Event Services Manager - Hilton Santa Barbara Beachfront Resort
Are you passionate about events and looking to grow with the #1 best place to work? Then look no further than the beautiful Hilton Santa Barbara Beachfront Resort.
As Event Services Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.
What will I be doing?As Event Services Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.
Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event.
Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates.
Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
- Directly serve on site group and catering customers in a proactive manner.
- To organize, plan and prioritize your duties by developing plans and goals.
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs
- Regular attendance
- Minimum Years of Experience: one (1) year Hospitality related experience at manager level.
- Knowledge of the hotel property management systems (Delphi. fdc)
- Significant experience in revenue management or a similar analytical role
- Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Specifically, we look for demonstration of these Values:
- Hospitality
- We're passionate about delivering exceptional guest experiences.
- Integrity
- We do the right thing, all the time.
- Leadership
- We're leaders in our industry and in our communities.
- Teamwork
- We're team players in everything we do.
- Ownership
- We're the owners of our actions and decisions.
- Now
- We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all- The wage for this role is $24 an hour plus Hilton's uncapped bonus structure paid out quarterly.
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