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    Assistant Service Manager - Gainesville, United States - Gainesville Ford

    Gainesville Ford
    Gainesville Ford Gainesville, United States

    4 weeks ago

    Default job background
    Description

    **SUMMARY**

    Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

    **What We Offer:**

    Opportunity for internal promotion and career growth with company

    Competitive pay plan

    401(k) retirement plan options

    Full benefits including voluntary short and long term disability, dental, health, vision, medical

    **Responsibilities**:

    Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

    Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

    Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

    Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

    Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

    Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

    Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    **Requirements**:

    Previous experience as an automotive Service Advisor.

    Working knowledge of automobiles.

    Customer service skills.

    Sales experience a plus.

    Proficiency with computers and technology.

    Ability to communicate complex technical concepts to customers.

    **Apply for Assistant Service Manager**

    First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

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