Customer Service Representative - La Mesa, United States - Deluxe Medical Supply

Description

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with referral sources such as doctor's offices, hospitals, Health Insurance providers etc.through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Input records of customer interactions via company patient data base, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• Customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and active listening skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• No experience needed

• Day shift

• Monday to Friday

• Inperson
• Office

• La Mesa, CA 91942: Relocate before starting work (required)