Outreach & Enrollment Representative - Bell Gardens, United States - Family Health Care Centers of Greater Los Angeles, Inc.

Family Health Care Centers of Greater Los Angeles, Inc.
Family Health Care Centers of Greater Los Angeles, Inc.
Verified Company
Bell Gardens, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

POSITION TITLE:
Outreach & Enrollment Representative


DEPARTMENT:
Outreach


REPORTS TO:
Operations Manager


POSITION OVERVIEW:


The Outreach & Enrollment Representative shall be responsible to approach prospective patients in a linguistically and culturally sensitive manner to achieve FHCCGLA's new/unduplicated patient goals through engagement, education and promotion of our services.


Responsibilities:


DUTIES/RESPONSIBILITIES:


  • Shall contact members of the target community (oneonone, doortodoor, group sessions, etc.)

and offer all FHCCGLA services, such as:

  • Clinic services (primary care, behavioral health, dental, optometry "coming soon", family planning, immunizations, OB/Gyn, etc.)
  • Breast health care (mammograms)
  • Reproductive health care
  • Application assistance for My Health LA, Covered California, Medi-Cal, & Medicare
Will be responsible to meet set goals with regards to:

  • Appointments scheduled for unduplicated (New) patients
  • Referring patients to clinic sites that are open to new patients
  • Outreaching various target populations:
i. Teens

ii. Family PACT eligible clients of contraceptive age (family planning, Women age 12-55, Men up to age 60)

  • Pediatric patients
  • Prenatal patients
  • Etc.
  • Creates and distributes flyers and other materials to the target population and throughout the targeted community.

Participate in scheduled activities:

  • Community events (health fairs, toy giveaways, etc.)
  • Presentations
  • Table/booth setup (at grocery stores, immigration offices, car washes, etc.)
  • Immunization activities (such as flu clinics, etc.)
Contact patients via phone calls, postcards, or letters for:

  • Medi-Cal re-determination
  • Initial Health Assessment's (IHA's)
  • Clinical Care Measures
  • Managed care patients to return for a clinic visit
  • Patient retention efforts (surveys)
Assist with the distribution and collection of the following:

  • Patient Satisfaction Survey (annually)
  • Community Needs Assessment (every 5 years)
  • Will track and follow-up on all outreach referrals and contacts made by the outreach team

Referral follow-up consists of:

  • Dropoff and pickup of referral pads to local agencies/businesses
  • Calling perspective patients to remind them of their appointment
  • Calling noshows and rescheduling appointments as necessary
  • Documentation of all followup contact efforts
  • Assists in securing relationships with various community based organizations.
  • Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
  • Responds efficiently and timely to all patient and provider staff needs and inquiries.
  • Ensures excellent customer service to all FHCCGLA patients.
  • Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  • Handles patient grievances according to FHCCGLA's Policy & Procedure.
  • Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P's) as needed (with input from all other key personnel).
  • Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.

Attends the following meetings/trainings:

  • Mandatory Quarterly Staff Meeting/Trainings
  • Quarterly (Jan., Apr., Jul. & Oct.)
  • Corporate Risk Management Meeting
  • Quarterly (Jan., Apr., Jul. & Oct.)
, as needed (advanced notice will be provided when feasible)

  • Clinical & Operations (C&O) Meeting
  • As needed (advanced notice will be provided when feasible)
  • Meetings with FHCCGLA's Executive Leadership, as needed (advanced notice will be provided when feasible)
  • Other pertinent meetings
  • As scheduled

Remains informed of:

  • Current legal and regulatory changes related to scope of practice.
  • Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
  • All applicable Policies & Procedures
  • All other duties as assigned.

Qualifications:

MINIMUM QUALIFICATIONS:


  • High school diploma required (or GED equivalent).
  • Requires exceptional organizational skills.
  • Computer literate, must (Word, Excel, & Power Point)
  • FQHC experience, highly preferred.
  • Excellent analytical skills.
  • Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  • Excellent writing and verbal communication skills.
  • Knowledge of administrative principles and procedures.
  • Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
  • Ability to speak publicly, must.
  • Bilingual English/Spanish and familiarity with the Hispanic culture.
  • Access to automobile with valid California driver's license and state mandated automobile insurance.
  • Work schedule may include evenings, overtime, and weekends as needed.
  • Ability to prioritize workload and work under pressure of deadline
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