Parts Manager - Avon, United States - Ballard Truck Center

Description

_Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast.

Ballard's dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again.

Whether it is sales, service, parts, leasing, or rentals - Ballard's been keeping the community rolling for over 100 years.

They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.

• Forecast goals and objectives for the department and strive to meet them
• Strive for harmony and teamwork with all other departments.
• Work with Service Manager to ensure a timely turnaround of parts needed for internal jobs
• Prepare and administer an annual operating budget for the parts department
• Attend managers' meetings
• Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales

• Hire, train, motivate, counsel, and monitor the performance of all parts department staff
• Direct and schedule the activities of all parts departments employees
• Provide technical assistance to parts department employees
• Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
• Monitor parts department employees' payroll record
• Member of Product Review Committee (other members are Service Manager, Dealer Principal, Sales Manager and Controller)

• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
• Handle customer complaints immediately and according to the dealership's guidelines.
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business
• Monitor and adjust inventory to minimize obsolescence
• Establish individual parts inventory levels and balance them for maximum turnover
• Set and enforce a policy on the special ordering of parts
• Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
• Supervise stock order procedures
• Develop and administer an aggressive wholesale parts program to produce profit
• Analyze departmental operations and storage layout and revise as needed for maximum effectiveness
• Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
• Direct shipping and receiving efforts to ensure timely processing
• Monitor daily reports such as DOE, DOC, and sales productivity
• Develop and produce Lost Sale Tracking Report
• Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA righttoknow
• Develop sales promotions
• Take advantage of all manufacturers' inventory coop advertising
• Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
• Ensure that all purchases are properly accounted for before payment is made
• Monitor the percentage markup on parts obtained locally
• Participate in all training programs that are made available.
• Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory
• Assist in the collection of pastdue accounts
• Supervise to ensure that work area is kept clean
• Supervise to ensure that the parts office is kept clean
• Make sure all invoices are signed and have any customer required PO's listed or attached.
• Compiles and sends month end reports to the accounting department.
• Perform any other duties as required.

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

• 8 hour shift
• Monday to Friday

• Management: 2 years (preferred)
• Automotive or Truck: 4 years (preferred)

• Driver's License (preferred)

• Avon, MA 02322: Relocate before starting work (required)