- Collaborate with the Dealer Sales team in designated region to drive strategic initiatives.
- Provide service, technical support and product training to our dealers (before and after sale).
- Primary point of contact for escalated order concerns/trouble shooting and site visits across the designated region.
- Must be able to lead and assist in measures and installations.
- Subject matter expert; provide high-level of technical support to dealers throughout the region.
- Provide troubleshooting and creative solutions when required for complex jobs/job sites.
- Build value-add relationships with dealers; ensure best practices and maximize success with our product portfolio.
- Provide reporting to Regional Sales Manager detailing issue resolution and educational investments.
- Be a resource for our quality team, providing feedback from the field.
- 2- year or 4-year College preferred. High School Diploma required.
- 7+ years of sales experience preferred.
- Industry experience is strongly preferred.
- Initiative and drive to succeed in the window fashion industry.
- Ability to maintain up-to-date knowledge of products, processes, and sales techniques.
- Ability to communicate effectively in person, over the phone, and in writing.
- Ability to travel throughout the designated region as needed (up to 50%).
- Must have good driving record, as company vehicle will be provided.
- Candidates with industry and Graber product knowledge are strongly encouraged to apply.
- Strong phone presence and Zoom presentation skills.
- Maintain up to date call details and communicate to appropriate departments as needed, which may include the Sales, Customer Service, CRM, Product Management, and Quality departments.
- Creative problem solving is essential; must have imagination and innovative ideas to recognize and respond to customer's needs.
- Comfort with hand tools, ladders, navigating construction sites and safety best practices.
- Aptitude to develop and maintain strong working relationships with internal and external parties.
- Represent Springs in a manner that adds value to the product offering.
- Must be proficient in Microsoft Office.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Drive Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Drive Results - Consistently achieving results, even under tough circumstances.
- Consumer/Customer Focus - Building strong customer relationships and delivering on customer-centric solutions.
- Critical Thinking - Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
- Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
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Regional Product Specialist - Atlanta, GA, United States - Springs Window Fashions
Description
Springs Window Fashions is hiring a Regional Product Specialist for our Dealer team to support and service our southeast region.
Preferred locations include: Atlanta, Orlando, and Charlotte
Company Overview
Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide. Our custom window treatments are available under the Bali, Graber, SunSetter, and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.
Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America's premier window covering company, we're committed to creating a "Best Experience" for our consumers, channel partners and associates.
We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor.
Dealer Sales Team
The dealer sales team is a dynamic team of sales professionals with a history of growing sales profitably and building meaningful long-term customer relationships. The Regional Product Specialist will provide technical support and expertise to independent dealers across a region, taking over as the main point of contact after orders are entered and fulfilled. Supported by a dedicated team of territory sales managers as well as the industry's best customer service, this position represents an exciting opportunity to connect and support our customers as well as take this business to the next level.
Mission
This role will be primarily responsible for supporting customers after an order is placed, however, it also includes assisting dealers in pre-planning for an order. This role will be responsible for providing technical support, troubleshooting and potential site visits (potentially before or after the sale). The ideal candidate will have a sales mindset, be collaborative in nature, have strong communication and follow up skills, have a very high level of product expertise across the Graber product portfolio, in addition to developing close relationships with our customers.
Objectives
The annual base for this position is reasonably expected to be between $75,000 and $90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a quarterly bonus of up to 25% of eligible wages in accordance with the terms of the company's incentive compensation program associated with this role.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, twelve days (pro-rated for 2024 based on start date) paid vacation time, eleven paid holidays per year, and one paid volunteer day off per year.
This posting is anticipated to remain open until a qualified candidate is hired.
Requirements
What We're Looking For
Education, Skills & Abilities
