- The position requires an AA/AS degree in a computer-related field or equivalent experience
- Advanced personal computer word processing, spreadsheet, database, and Windows OS skills
- Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
- Install, configure, troubleshoot, and maintain all of the software applications and peripheral equipment used within AFW
- POS terminals, receipt printers, barcode scanners, barcode printers, signature captures, card readers, etc.
- Proficient in PC hardware (Enterprise IBM/Dell/HP is a plus)
- Proficient in enterprise network hardware and wiring
- Must have strong communication and training skills and be able to communicate technical information to non-technical users
- Travel to store locations
- Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing system
- Respond to customer calls into the help desk support line
- Create step-by-step training material with screenshots for customers
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures
- Collect feedback to determine patterns and issues such that they can be resolved or turned into FAQs that are easily understood to ease self-troubleshooting
- Maintain daily performance of computer systems
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic scans to resolve problems before they are reported
- Train incoming staff
- Escalate significant and recurring issues to the tier-3 support team
- Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
- Requires constant use of arms, hands, fingers, eyes, legs, and back
- Long periods of sitting and standing
- Concrete Flooring
- Exposure to fluorescent lighting
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Technical Support Engineer I or II - Thornton, United States - American Furniture Warehouse
Description
Job DescriptionAFW is seeking an energetic IT Technical Support Engineer to provide software and network support, training, and troubleshooting in a networked microcomputer environment. This position provides support for a wide range of applications including Storis, Rocket, Microsoft, Apple, Google, IBM, and PC.
Starting Rate: $22-26/Hr
Job Requirements
About Us
At AFW we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.
