Client Services Specialist - Foxboro, United States - Medical Information Technology, Inc.

Description

In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.

Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software.

Troubleshooting, researching, and solving customer software and system problemsActing as the primary contact for clientsAnswering customer questionsProcessing requests for software enhancements and system modificationsCorresponding with customers over the phone and through letters, fax and emailProviding customer education, both internally at MEDITECH and at customer sitesWorking on a variety of group projects, communicating with development staffMentoring co-workersTraveling 10-15% of the time Requirements Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experienceNo specific experience is necessary; we will train youExperience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not requiredExceptional written and verbal communication skillsExceptional project management and organizational skillsAbility to work well independently and as part of a teamAbility to multi-task in a fast-paced environmentStrong interpersonal and presentation skillsYou may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.