Parts and Service Coordinator - Corona, United States - M&O Perry Industries

M&O Perry Industries
M&O Perry Industries
Verified Company
Corona, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Main Job Functions:

̈ Coordinate, support and administrate Parts / Service functions and activities consistent with providing superior technical assistance and service to our customers.

̈ This position reports to the President.


Duties and Responsibilities:


  • Answer and address customer calls. If necessary, direct calls to appropriate personnel.
  • Provide attentive, friendly, helpful and effective service and maintain a consistent professional demeanor.
  • Prepare and write correspondence (letters, faxes, etc.) consistent with completing parts projects and orders, including spare parts quotes, order acknowledgments, packing lists, and shipping documents for Parts-related business, including assisting sales/shipping department personnel when necessary.
  • Work and consult with Service Technicians for service coordination and confirmation. Schedule, organize and coordinate service calls between Service Technicians and customers. Arrange flights, hotels, etc. when travel is required.
  • Process parts orders to complete service calls.
  • Maintain Parts / Service database and prepare weekly departmental reports. Assist in the development of annual Parts / Service budget.
  • Adhere to and implement the ISO QMS and participate in the Process of Ongoing Improvement. Identify policies and procedures to help improve the operations of the Parts / Service Department and the Company.
  • Adhere to and follow Company policies and safety regulations, and practice and encourage safe work practices.
  • Assist Sales and Marketing Department personnel. Train and assist other employees in the Company and work in other departments to support other functions as required.

Qualifications:

̈ Strong organizational skills, professional conduct and positive attitude required. Must be able to work effectively with and support others.

̈ Ability to understand basic engineering drawings and learn technical components

̈ Basic computer skills and knowledge of Microsoft Word and Excel computer programs required.

̈ Bilingual. English / Spanish preferred.
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