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Henrietta

    Senior Solutions Architect - Henrietta, United States - ePlus

    ePlus
    ePlus Henrietta, United States

    2 weeks ago

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    Description

    Candidates MUST be local to Upstate New York


    Job Description:


    As a Senior Solutions Architect - Enterprise Networking, you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio.

    You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients' needs and craft sustainable IT roadmaps to get them there.


    Job Responsibilities:
    Provide technical expertise to sales teams and customers on designated solution focus area
    Establish credibility and trusted advisor status with ePlus' sales team and customers
    Conduct customer facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas
    Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
    Complete and author technical sections for RFP/RFI/RFQ responses
    Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus' recommended solution
    Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
    Develop and finalize solution proposal and/or presentation of recommended solutions

    Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions (i.e.

    Cisco/Sourcefire, Lancope, Palo Alto, McAfee, Splunk, Imperva, Check Point, FireEye, Gigamon)
    Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
    Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
    Assist sales team with mentoring of junior account managers as it relates to overall opportunity management and technical solution set

    Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc.

    , as relevant
    Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
    Assist in developing a get well plan, as appropriate
    Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
    Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
    Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
    Propose ideas and solutions to help improve functional areas

    Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.

    Participate in weekly pre sales engineering conference calls
    Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
    Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
    Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management

    Your Corporate Responsibilities:
    Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

    Handle confidential matters and information professionally
    Conduct business in a professional, competent and ethical manner
    Adhere to corporate policies and procedures

    Job Knowledge/Skills:
    Network engineering or systems/storage engineering, preferably with one or more of: Cisco, Arista, Client, Juniper, Dell
    Pre-sales support
    Excellent oral, written and presentation skills
    Strong attention-to-detail

    Education and Experience:

    10+ years' total experience
    Mastery in designing or implementing complex solutions in at least 2 technology areas including Cisco network and/or wireless
    Three plus years' experience in providing pre-sales engineering support
    Must have enterprise customer experience
    Must have network architecture experience
    Certifications in applicable technology preferred
    College degree or applicable work experience
    Certifications including CCNA, CCNP, CCIE are nice to have, but not mandatory


    Physical Requirements of Position:


    Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together.

    Movements frequently and regularly required using the wrists, hands and / or fingers.

    Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly.

    Hearing ability must be at a level to hear average or normal conversations and receive ordinary information.

    Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

    Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to pounds of force occasionally.


    ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.

    ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.
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