- Patient Rights and Organization Ethics
- Ensures patient dignity and respects patient's values.
- Employee answers the phone in a courteous and efficient fashion, responding accurately to all requests for information and routine phone calls.
- As assigned, greets visitors, patients, and their families coming to the unit. Employee displays empathetic and helpful attitude.
- Operates within ethical standards.
- Schedules assessments and appointments accurately.
- Improving organizational Performance
- Identifies areas needing improvement and utilizes the facility performance improvement process. Actively participates in department processes as requested.
- Responds quickly and accurately to all intake calls to the unit.
- Accurately gathers and records information on intake form.
- Displays good communication and patient assessment skills.
- Communicates results and trends to Manager.
- Provides feedback to Manager on ongoing basis in regards to concerns, improvements, changes, etc.
- Care of Patient
- Monitoring and supervision of behavioral health patients in ER.
- Assessment, referrals and linkages for ER patients.
- Provide direct care such as crisis counseling, proving psychosocial support, assessment of danger to self or others and de-escalation.
- Management of the Environment of Care
- Ensures facility is safe and reports deficiencies to Manager. Continuum of Care
- Consulting with receiving ER or Psychiatric Emergency Services staff on medical clearance for patients being transferred for admission
- Provides resources and support for patient before, during and after treatment of patient.
- Coordinate admission between referral source and appropriate unit. Management of Information
- Request, gather and obtains information from all resources on patients in order to facilitate appropriate treatment decisions.
- Completion of Inquiry Form for each patient seen in ER and for each referral received during shift.
- Gathering/reviewing of clinical data on patients referred for admission
- Consultation with receiving facility psychiatrist regarding ER patients and referrals requesting psychiatric admission.
- Verification of insurance coverage and pre-certification for all psychiatric hospitalizations.
- Perform various clerical assignments and other duties as assigned by the Manager or appropriate staff.
- Ensures confidentiality of all information encountered
- Develops and maintains an effective department computer system
- Surveillance, Prevention and Control of Infection
- Utilizes universal precautions at all times to prevent and control infection
- General Requirements
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
- Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
- Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
- Environmental
- Potential exposure to communicable diseases and blood and/or body fluids.
- Requires wearing common protective or safety equipment
- CRT monitor exposure.
- Physical
- Sedentary work
- Periods of standing, walking, sitting; repetitive tasks/motions;
- Must have good manual dexterity.
- Physical presence onsite is essential.
- Hearing and vision must be normal or corrected to within normal range.
- Able to perform the duties with or without reasonable accommodation. Psychological
- Make decisions under pressure,
- manage anger/fear/hostility/violence of others appropriately;
- Must be able to manage stress appropriately,
- Handle multiple priorities, ability to work alone and work in areas that are confined and/or crowded
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Description
Will conduct assessments to determine the disposition that best addresses a patient's needs; Will provide clinical interventions which best support the patient's stabilization and resolution of the crisis or problem; Work with referral sources to facilitate admissions to the behavioral health unit(s) of the facility.
DCH Standards:
Masters in Social Work (MSW), with licensure, Licensed Counselor, OR Registered RN If RN, BSN preferred. Current Alabama licensure required. Minimum two years' experience in a psychiatric setting preferred. Must have good communication and patient assessment skills. Must be able to read, write legibly, speak, and comprehend English.
WORKING CONDITIONS: