Server - Greenville, United States - Auro Hotels

Description

** Server**

**Job Category****:** Food & Beverage **Requisition Number****:** SERVE02635 Showing 1 location **Job Details**

**Description**

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner. Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

Ensure guest satisfaction through dining room cleanliness and attention to guests needs.

Thoroughly and correctly sets up the assigned work station prior to opening and cleans station at end of shift according to AURO and Franchisors operational policies and standards to ensure guest comfort and satisfaction.

Completes all necessary side-work as per restaurant schedule.

Knowledgeable about all menu items, their garnish, contents and preparation methods.

Answers guests questions regarding such with confidence and accuracy.

Is aware of all daily specials, soups, drinks, wines and 86 items.

Greets guests promptly at table.

Utilizes suggestive selling techniques to increase check averages.

Takes order accurately and inputs into kitchen food management and ordering system. Follows proper procedures in completing guest checks and submitting information to kitchen.

Check guest order prior to serving to insure that appearance, temperature and portions are correct.

Serve guest order promptly according to service standards. Returns as appropriate to ensure all of guests needs are being met and to suggestively sell other items.

Pre-busses and busses all tables as per restaurant standards and prepares for future customers.

Notifies manager of all food and beverage supplies needed to ensure efficient operation of restaurant.

Has working knowledge of property and all facilities to respond to guest questions effectively.

Other Duties and Responsibilities

Complies with Company Standards of Service as outlined for AURO Hotels.

Projects a favorable image of AURO Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, AURO Hotels and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Abides by all County, State, Federal and Company laws and policies regarding the service of alcoholic beverages to minors and intoxicated guests.

Follows all AURO, Brand and Local Health and Sanitation regulations

Nothing in this job description restricts managements right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Certificates & Licenses

Valid State Drivers License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic math problems.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is occasionally required to sit, climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The associate is constantly required to walk and work with hands and arms up to several hours at a time. While performing the duties of this job the associate is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. They are also constantly required to talk and/or hear.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Loyal****:** Shows firm and constant support to a cause

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**:**

**Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**1-2 years:** Restaurant

**Licenses & Certifications**