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    Server - Greenville, United States - Greenville Country Club

    Greenville Country Club
    Greenville Country Club Greenville, United States

    3 weeks ago

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    Description

    JOB DESCRIPTION

    Position Title:
    Server - Full Time

    Reports to:
    Director of Food & Beverage


    Supervises:
    N/A


    FLSA Status:
    Non-exempt

    Job Summary


    The Food & Beverage Server position is responsible for greeting and serving members and guests in assigned food & beverage venues, ensuring a quality member experience with the highest level of member and guest satisfaction.

    Essential Duties include, but are not limited to:

    Trust and Teamwork

    Demonstrate reliability by consistently reporting to work on time and in proper uniform.
    Collaborate with fellow team members to efficiently complete assigned setup and breakdown side work.
    Attend pre-shift line-up to receive and share daily information, fostering a culture of teamwork and unity.
    Provide immediate attention to members and guests upon seating, building trust though attentive and personalized service.
    Assist children in seating, ensuring every member of our community feels welcomed and valued.


    Innovation:
    Showcase creativity and innovation in addressing member inquiries, distributing appropriate menus, and delivering food and alcohol knowledge.
    Offer suggestions and recommendations in a friendly and courteous manner, enriching the dining experience through innovative ideas.
    Assemble food and beverages on trays with creative flair, utilizing appropriate instruments, garnishes, and dressings.


    Effective Communication:
    Ensure accurate billing by inputting correct member names and numbers, exemplifying the importance of effective communication.
    Communicate promptly with management regarding any issues with food or service, fostering transparency and proactive problem-solving.
    Present the bill with clear communication, offering a fond farewell and accurately inputting any promotions or comps.


    Balance and Appreciation:


    Prioritize member and guest satisfaction by checking back to ensure their needs are met, demonstrating a balance between efficiency and attentive service.

    Remove soiled dishes and glassware while replacing silverware as necessary, maintaining a clean and organized dining environment that reflects appreciation for our members and guests.

    Present coffee, cordial, and dessert offerings with a touch of elegance and appreciation for the dining experience.

    Education and/or Experience

    High school diploma or equivalent
    Minimum 1 year or experience in fine dining food and beverage service

    Private club experience a plus

    Job Knowledge, Core Competencies and Expectations

    Excellent customer service skills
    Professional appearance and demeanor
    Knowledgeable about the menu, cocktails, beer and wine offerings, and upcoming member events
    Excellent verbal communication skills and active listening skills
    Ability to accurately record food and beverage orders and deliver to guests
    Ability to properly time the service of each course to ensure a quality dining experience
    Ability to connect with members by name
    Follows all food and beverage health safety guidelines and alcohol service protocols
    Ability to become ServSafe certified

    Physical Requirements

    Must be 21 years of age of older
    Must be able to remain in a stationary position for long periods of time
    Must be able to move about the dining room to service guests
    Continuous repetitive motions
    Requires carrying of trays at shoulder level weighing up to 25 lbs
    Frequent lifting and carrying of items up to 50lbs
    Occasional pushing and pulling of items up to 50lbs


    Greenville Country Club management has designed this job description to present the key duties and requirements necessary to achieve the jobs results.

    It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.
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