Practice Assistant Ii - Chestnut Hill, United States - Brigham & Women's Hospital(BWH)

Brigham & Women's Hospital(BWH)

Verified Company

Chestnut Hill, United States

8 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Practice Assistant II - Radiology - Chestnut Hill - part-time

Sign-on bonus eligible

The Practice Assistant is responsible for check in, check out, and phone reception duties and serves as the first point of contact for patient appointments.

Customer Service

Maintain a professional, courteous and positive manner during all interactions
Perform check in, check out, and phone reception duties
Verify insurance eligibility
Collect copayments and outstanding patient balances
Schedule follow up appointments
Secure prior authorizations, referrals, and appointments for specialty care and testing
Reconcile daily batch and global processing
Answer phones and assist patients or route calls to appropriate department

Teamwork

Work collaboratively with coworkers
Participate in achieving common goals
Share knowledge and expertise willingly
Offer/lend assistance as needed.

Communication

Convey information clearly in writing and verbally
Listen with empathy
Accept feedback in a positive manner
Respond to inquiries accurately and in a timely manner

Professional Relationships and Development

Willingly learns new skills, procedures, protocols as they are introduced
Attends training and masters new software programs.
Attends all mandatory staff meetings

QUALIFICATIONS:

High school diploma or GED required; posthigh school education preferred.
Minimum one year of applicable work experience required.
Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

EEO Statement

Primary Location MA-Chestnut Hill-BWH 830 Boylston

Work Locations BWH 830 Boylston 830 Boylston St Chestnut Hill 02467

Job Practice Assistant/Patient Services Coord

Organization Brigham & Women's Hospital(BWH)

Schedule Part-time

Standard Hours 24

Shift Day Job

Employee Status Regular

Recruiting Department BWH Radiology

Job Posting Apr 12, 2024