Escape Room Customer Service Agent - Madison, United States - Escape In Time - Escape Rooms

Description

Private Duties:


Escape In Time; Madison's only fully immersive Escape Room complex is hiring Part-Time employees to work approx
20-31 hours per week during regular operating hours on
Thursdays, Fridays, Saturdays and Sundays (Please see
SHIFT AVAILABILITIES for details).

We are looking for high-energy applicants that can offer great customer service along with the ability to work well as a team


UNIQUE ATMOSPHERE:

At
Escape In Time we offer a fun work environment and strive to provide an exciting and memorable experience for each of our customers.

ATTIRE:

Dressing up in futuristic style; with temporary tattoos, face gems, and high fashion makeup is required - an edgy style with brightly colored hair or wigs is a plus (temp tattoos and face gems provided).

Below are a few of the main tasks required from our "Operations Recruits"

RESPONSIBILITIES:

• Greeting and checking in customers upon arrival.
• Providing information to guests regarding booking details, room information, etc...
• Selling gift certificates.
• Maintaining a clean, orderly work environment.
• Providing guests with rules, orientations, room introductions, and explaining their goals for their adventure.
• Resetting rooms after each gameplay.
• Fixing minor broken props and decor.
• Monitoring and assisting guests by providing clues and guidance throughout their game over a handsfree intercom.

Benefits:

• 401k (up to 5% matching)
• Sick Days (accrual rate.02hr/hr based on 4 day work week)
• Clothing Allowance for futuristic attire. $50 after 30 days & the possibility for another $100 after 60 days.

What we're looking for:

-
Do you have retail, sales, scheduling, hospitality or theme park experience?:

• Do you have an
  outgoing, energetic personality?
• Are you able to
  follow checklists, and proper procedures?
• Are you able to efficiently learn new software, and are familiar with apple products?

-
Are you able to stand/sit, walk/crawl, bend, and lift over 30 lbs?:

• Have you used an electric drill, screwdriver, or other handheld tools? If not,
  are you willing to learn?:
• Do you have your
  high school diploma, or GED? And are you
  at least 18 years old?
• Do you have
  reliable transportation, other than the bus/taxi/Uber/Lyft?

If you can answer yes to these skills, are a quick learner, confident you are able to adapt quickly, and find yourself interested in being our next Operations Recruit...

contact us today

Merit goes a long way within our company -
Your work ethic, ability, dependability, and can-do attitude could encourage a pay raise quickly.


SHIFT AVAILABILITIES (approx 20-31 hours per week). Employees required to work a *Saturday shift each week, as that is our busiest day. We are mostly looking for Fridays/Saturdays with the ability to fill-in on other shifts.


We staff the following hours:

• Thursday: 11:45am 9:30pm (busier after 3pm)
• Friday: 11:45am 9:30pm (busier after 3pm)

- *Saturday: 10:30am - 9:30pm (busiest day)

• Sunday: 10:30am 7:30pm

IMPORTANT:
we are closed to the public Mondays/Tuesdays/Wednesdays and are not offering any hours on those days
If you are interested in this opportunity please
complete the phone screening as soon as you apply. There is also a pre-interview
questionnaire link in the initial dealbreakers, please complete that as well. Once submitted, if we are interested in moving forward we will reach out


Full Private Job Description:


Position Purpose:

The Private works with customers, staff and vendors for varying business needs.

This position directly reports to the Operations Specialists, AOM, and MOD.

The Private is skilled in any operation related job duties, such as check in, customer inquiries, prop issues, rounds, customer service, room flips, calm checks, weeklies, general appearance and cleanliness of the business, etc., to assure an impeccable customer experience.

Success Factors

Proactive anticipation of needs:

• Exercising good judgment, being an effective communicator, utilizing critical and analytical thinking skills.
• Balances conflicting priorities to manage work, ensures completion of important projects and tasks, utilizes knowledge of operations tasks and customer service.

Positive customer service orientation:

• Professionally interacts with customers.
• Promptly responds to requests with accuracy and diplomacy.
• Works effectively with all staff within the organization and actively supports Escape in Time goals.
• Can work independently as well as part of a team.

Adaptable:

• Demonstrates flexibility and responsiveness, is collaborative, and demonstrates the ability to manage multiple conflicting priorities under pressure.

Open, respectful communicator:

• Clearly communicates, asks and answers questions, follows through, and provides timely feedback in a professional manner.

Inclusiveness:

• Shows respect for peopl