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Leavenworth

    Hotel Guest Service Representative - Leavenworth, United States - BMI Hospitality Management

    BMI Hospitality Management
    BMI Hospitality Management Leavenworth, United States

    3 weeks ago

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    Description

    Do you want to work for a great company with competitive benefits and pay? The Hampton Inn & Suites Leavenworth is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply

    Benefits:

    • Medical, dental, and vision offered after qualification period
    • Competitive performance bonuses - potential for up to $650 monthly
    • 401k with match offered after qualification period
    • Employee discounts at Hilton Hotels worldwide
    • Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
    • Washington State Paid Sick Leave
    • Vacation time accrued based on hours worked
    • Overtime pay for holidays worked, 10 holidays per year
    • Free parking
    Job Description:
    • Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
    • Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
    • Controls and records financial transactions a front desk
    • Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
    • Maintains a friendly, cheerful, and courteous demeanor at all times
    • Performs other duties as assigned, requested, or deemed necessary by management
    • Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
    • Aids other associates and departments to contribute to the best overall performance of the department and the hotel
    • Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
    Preferred Skills:
    • Strong Computer skills, including Microsoft Office
    • Ability to type 40+wpm
    • Able to learn new web applications
    • Previous customer service experience preferred
    • Strong work ethic
    • Able to stand for extended periods of time
    • Able to lift up-to 20 lbs.
    • Must be able to work weekends and holidays
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