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    Senior Computer User Support Specialist - Wilmington, United States - Cayuse Shared Services

    Cayuse Shared Services
    Cayuse Shared Services Wilmington, United States

    1 week ago

    Default job background
    Permanent
    Description

    Overview:

    Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

    The Senior Computer User Support Specialist Provides technical assistance to computer users. This position answers questions or resolve computer problems for clients in person, or via telephone or electronically. Provides recommendations on equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

    Responsibilities:
    • Provides technical assistance to computer users
    • Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance
    • Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable
    • Answer questions or resolve computer problems for clients in person, or via telephone or electronically
    • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
    • Plans and leads major technology assignments.
    • Evaluates performance results and recommends major changes affecting short-term project growth and success
    • Functions as a technical expert across multiple project assignments.
    • Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices
    • Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices
    • Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
    • Other duties as assigned.
    Qualifications:
    • Associates Degree
    • 6 years of experience in Computer User Support
    • Comprehensive knowledge of IT Technical Support
    • Knowledge of Lifecycle Replacement of Equipment
    • Secret Clearance Required.
    • COMPTIA Security Certification
    • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

    Minimum Skills:

    • Self-starter with the ability to learn new tasks and skills.
    • Strong organization and communications skills.
    • Ability to multitask and have practical time management skills.
    • Team Player
    • Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
    Pay Range:
    USD $ USD $34.00 /Hr.
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