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    District Manager - Charleston, United States - Valor

    Valor
    Valor Charleston, United States

    1 week ago

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    Description


    The District Manager is responsible for maximizing the operational efficiency of all HOP Shops convenience store, ensuring compliance to company policies and procedures by Store Managers, and maintaining a safe, pleasant environment for his/her Team and Customers.

    The District Manager is expected to provide Leadership to his/her Managers so that the store's performance excels
    The District Manager reports to the Director of Store Operations.
    Essential Functions
    Recruits, tests, does reference checks, interviews, and hires Store Managers, with input from the Human Resource Department. Director of Operations makes the final decision.

    Deals with human resource issues, daily bookkeeping, cash and inventory variances, and follows proper ordering and merchandising techniques and strategies.

    Also investigates all large cash and inventory variances and ensures that each Manager is fully aware of all security issues and follows procedures to protect first, all Team Members and Customers and secondly, company property.

    Reviews with the Director of Operations the financial and operating performance of their store, and ensures all policies, procedures, programs and strategies for retail operations, marketing and merchandising are followed and promoted.

    Trains and coaches all Store Managers on how best to perform their duties. Does performance evaluations on Store Managers in a timely manner.

    Fills in for Store Managers, in their absence, when there is no Store Manager in the position to do so.

    Manage ATM when the Manager is on Vacation or absent.

    In conjunction with the Director of Store Operations, works with vendors to secure the most beneficial relationship for the company relative to prices, rebates, quality products and services and ensures that all Store Managers follow proper vendor check-in procedures.

    Ensures that all electronic equipment is properly programmed and maintained for proper operation and verifies that all Store Managers are fully trained in their use.

    Back up to Manager to ensure that all stores are properly maintained, clean and well lit.
    Back up to Manager to ensure that all stores are properly maintained, clean and well lit.
    Specific Job Functions
    BACKUP the Store Managers
    Make sure store is properly stocked and not overstocked and determine merchandising techniques to be used by store to obtain maximum customer satisfaction and profitability
    Verify product type and quantity delivered by each vendor / salesperson and ensure all Managers consistently follow all vendor check-in policies and procedures
    Spot check paperwork to verify accuracy of billing invoices, item costs, credits, allowances, etc.
    Review financial statements to determine the current position of the store and its level of profitability
    Prevent, investigate or recover losses from faulty credit cards or returned customer checks, including but not limited to court attendance
    Control expenses
    Keep building, grounds, equipment and fixtures clean and in good condition
    Prevent losses due to spoilage, damage, theft and poor housekeeping
    Back up the Store Managers in Developing Good Customer Relationships
    Maintain a clean, friendly, interesting store
    Provide prompt, courteous service for all customers
    Handle customer complaints promptly and fairly
    Maintain customer "Want" list and respond quickly to customers' changing wants/needs
    Participate in neighborhood/community activities
    Performance Measurements for District Manager
    Check and Backup Store Managers on Financials
    Sales Trend - current year vs. previous year and vs. Budget
    Inventory Control
    Gross Profit
    Cash overages and shortages within limits
    Payroll and other expenses in line with goals
    Bad check and credit card losses minimized
    Backup on Personnel Management
    All Managers trained and complying with company policies and procedures
    Employee turnover rate within acceptable limits
    Help to ensure Overtime minimized at the stores
    All personnel consistently in company approved uniform with name tag
    Store Conditions
    Monthly Safety Inspections/Checklists
    Store clean and orderly
    All lights inside and outside the store and in and around fixtures in working order
    All shelves well stocked, dusted and faced
    All products fresh and appetizing
    New and seasonal items in stock
    Seasonal decorations utilized
    Coolers and back room work areas clean and organized
    Parking lot well lit and clean
    Backup to Store Managers in Customer Service
    Customer orders processed quickly and accurately by pleasant Team Members and/or Management Personnel
    Customer complaints handled promptly, fairly and pleasantly
    Good rapport with all customers
    Review Profit and Loss Reports with Director of Store Operations
    Make sure Stores are within Budget
    Train Managers on all new programs
    Weekly Visits to stores and review P& L, Budgets, Staffing, Safety, and HR items.
    Requirements

    • Be able to communicate effectively in English, both in writing and verbally, and able to perform mathematical calculations at the twelfth grade level;
    • Business area degree or background preferred, high school diploma required.
    Rudimentary knowledge of basic accounting principles will be taken into strong consideration;

    • Must have a valid drivers license, with regular and dependable transportation;
    • Be able to perform certain duties from time to time and as may be necessary to instruct, conduct and maintain convenience store business, including some manual labor.
    #J-18808-Ljbffr

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