Field Desktop Support Technician - Irvine, United States - OSI Digital

OSI Digital
OSI Digital
Verified Company
Irvine, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Title:
Field Desktop Support Technician (End User Computing)


Location:
Orange County, CA


Shift Time: 3 PM- 12 AM midnight

Role:


Essential Duties:


  • Manage End User Computing
  • Desktop service operations with a minimum of 10 years of IT Services Management experience.
  • Handle daily operations independently with mínimal supervision.
  • Conduct performance reviews and report handling with clients.
  • Maintain a highlevel understanding of Desktop Support technology and infrastructure components.
  • Demonstrate strong customer service skills and manage key stakeholders effectively.
  • Communicate challenges and solutions clearly to the business.
  • Extensive experience within Managed Service Operations
  • Skilled in ITIL Service Management Lifecycle framework

Essential Technical Duties:


  • Provide onsite operational and technical support to meet specified SLAs.
  • Resolve incidents and troubleshoot problems associated with End User Computing (EUC) equipment.
  • Support mobile device maintenance and configuration.
  • Install, upgrade, and repair EUC equipment, including desktops, laptops, and peripherals.
  • Manage network printers and scanner connectivity, including IP addressing and Secure Print.
  • Offer VIP support for various devices and ensure robust SLA management
  • Use problem management databases to track customer interactions.
  • Deliver regular updates to both technical and nontechnical team members and customers.

Job Requirements/Qualifications:


  • 710 years of related experience in IT support and operations.
  • Strong proficiency in using ITSM tools, PowerPoint, and Excel for presentations and data analysis.
  • Expertise in imaging tools (WDS/WDT) and upgrading to Windows 10/1
  • A+ Certification preferred; Microsoft MCA or MTA certification preferred.
  • Knowledge of ITIL framework; certification is a plus but not required.
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