- Providing superb customer service, including addressing complaints and resolving issues
- Ensuring excellent food quality, including inventory management and food preparation
- Managing a full staff of shift leaders and team members, including interviewing, hiring, and training employees; planning, assigning and directing work; and rewarding and disciplining employees
- Hold guests as highest priority and role model exceptional guest service
- Ensure restaurant is clean and fully stocked (bathrooms, utensils and napkin dispensers) at all times
- Ensure employees use our greeting standards and are knowledgeable of our ingredients and menu so they can quickly guide customers down the line
- Investigate and resolve complaints regarding food quality and service
- Check in on customers during their dining experience
- Ensure online orders are being fulfilled accurately and timely
- Jump in on tasks such as serving food, clearing and cleaning tables, cleaning the restaurant and washing dishes
- Check products to ensure consistency and flavor conformity
- Cook and prepare food
- Schedule and receive supplies, food and beverage deliveries and check delivery contents to verify product quality and quantity
- Monitor staff's food portion scooping to ensure consistency
- Monitor compliance with health and fire regulations regarding food preparation and serving
- Maintain food and equipment inventories, keeping daily inventory records
- Ensure Team Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal
- Keep records required by government agencies regarding sanitation
- Recruit, hire, train and fire staff following Company processes
- Maintaining records of all new employees using approved HR guidelines
- Schedule staff hours and assign duties; monitor budgets and payroll records to ensure that expenditures are authorized and budgeted
- Hold mandatory staff meetings to review new menu items, policy updates and other changes that are implemented
- Ensure staff reports to work on time in full uniform
- Coach Team Members throughout their shift to execute operational standards and deliver a great customer experience
- Hold staff accountable for consistently delivering excellent customer service and food quality in compliance with Company policies and procedures
- Reward and discipline employees following Company processes
- Ensure all shifts are assigned and worked by staff
- Utilize point of sale cash register; set the till, divide cash tips, count money and make daily bank deposits
- Following processes and managing PNLs, inventory logs, daily checklists, prep sheets, waste logs, etc.
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Restaurant Management Interviews 5/7
1 week ago
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Restaurant Management Interviews 5/7
1 week ago
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Landmark Hospitality East Orange, United StatesLandmark Hospitality is seeking a passionate Restaurant Manager to join our team · Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Vill ...
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Restaurant Operations Manager
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Restaurant Operations Manager
2 weeks ago
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Restaurant Management Interviews 5/7
1 week ago
Applebee's Paramus, United States**Applebee's** has been a favorite spot for casual dining and good times for over 40 years. We're all about serving up great food with a smile, so come be a part of our friendly team. We have 21 restaurants throughout Long Island and are on the lookout for talented restaurant lea ...
Fast-casual Restaurant Manager - Montclair, United States - Proven Poke Montclair
2 weeks ago
Description
Job Description
Job DescriptionRole overview
The Restaurant Manager is responsible for the overall operations of a Proven Poke location in compliance with our policies and procedures, including:
The Restaurant Manager reports directly to the Company Owners and Ops Manager.
Detailed responsibilities
Customer service
Food quality
Staff
Operations
Serve Safe certification a must
Website