Project Manager - Houston, United States - Air Products and Chemical

Air Products and Chemical

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges.

Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What's Possible

We are seeking a Project Manager to lead cross-functional teams focused on satisfying customer needs and manage orders for spare parts, repairs, field services, upgrades and rerates of centrifugal turbomachinery.

Work will be performed in our service center in Houston, Texas and at other service centers throughout the world.

Helping to grow a service and machinery business from its initiation
Being empowered to satisfy customers and have influence on changes to work processes to meet customer expectations on speed and customer service
Collaborating with a crossfunctional team across sales, engineering, purchasing, and manufacturing on a wide

- variety of projects with varying technical complexity and scope

Significant direct interaction with customers, in coordination with account managers, to ensure Rotoflow is exceeding customer expectations with solutions
Ability to grow and develop one's career and take on increasing responsibility.

Responsibilities will include:

Work collaboratively with Proposal Managers to receive assigned orders; develop and implement appropriate execution plans that address execution, budget, and schedule; and put in place a successful team
Manage and execute orders of varying complexity concurrently in different phases, from order intake, execution, shipment, invoicing, and accounts receivable
Handle successful resolution of warranty claims, including managing team from warranty claim inception, evidence gathering, root cause analysis, and option sorting to ensure customers are fully satisfied and business aims are achieved
Ensure regular communication is provided to internal and external stakeholders and customers on status of orders, and develop relationships that will indirectly drive sales
Lead the teams supporting orders to ensure tasks and deliverables are completed as planned
Manage changes on orders to keep orders on track and meeting financial and customer targets
Provide feedback on lessons learned during execution to other functions to drive continuous improvement

Qualifications and requirements:

Technical Degree (BA/BS/BEng); mechanical engineering background a plus
3+ years of customer service experience, managing orders and customer claims, for a technical product or service requiring crossfunctional teams for execution
Excellent written and oral communication skills and demonstrated ability to effectively lead and organize engineering teams and balance multiple orders and priorities simultaneously
Bias toward SPEED, action and doing whatever is necessary to ensure customer satisfaction
Detailed, organized, workprocess oriented, with an improvement and collaborative mindset
Knowledge of MRP systems such as SAP is beneficial
Detailed knowledge of turbomachinery, accessory systems, and related technologies and services a plus
Goal oriented, selfmotivated, highly organized, with ability to drive success, with strong winning spirit and ability to motivate teams
Excellent creativity, problem solving, and decisionmaking skills including an understanding of when to escalate both technical and administrative decisions
Ability and desire to quickly learn, continuously improve, and eliminate unnecessary barriers or complexity to meeting customer needs
Excellent timemanagement skills
Ability to build an environment of trust across teams, and consistently exhibit a positive attitude

We are the world's largest hydrogen producer with over 80 years of industrial gas experience.

We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.

To learn more, visit About Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans.

You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).

You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.