Customer Experience Specialist I- Johnston - Genesco

Genesco Johnston, United States

3 weeks ago

Description

The Ideal Candidate

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US.

The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer.

To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

How You Will Make an Impact
Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
Assist with special projects within our Retail Operations and E-Commerce Departments

Experience and Skills You Need to Have
1-2 years of customer service/call center experience; 1 year of retail experience preferred
High school diploma or equivalent, some college preferred.
Proficient in Microsoft Office; especially Word and Excel
Ability to quickly learn new software and applications
Excellent verbal and written communication skills
Follow procedures in place with minimal error
Ability to manage work and effectively multi-task
Use effective interpersonal skills and customer focused attitude to contribute to the success of the team

Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.

Please note that this is not a remote opportunity. Hybrid Schedule (3 days in office, 2 days at home) available AFTER 60 days.

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