Total Loss Adjuster - Chicago, United States - Allstate

Allstate

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams.

For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

Summary:

As an Good Hands Repair Network (GHRN) Total Loss Adjuster, you will play a critical role in our claims handling process, focusing on determining the reparability or total loss of vehicles.

Operating from your home office, you will spend the majority of your time adjusting auto damage claims remotely.

Your responsibilities will involve reviewing moderate to complex vehicle damages, preparing estimates and valuations, assessing vehicle conditions, determining salvage valuations, and engaging in negotiation and settlement processes with our valued customers and/or claimants.

Key Responsibilities:

***
You'll wear a few hats to fill a few roles throughout your day that all require a level of experience:
The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.

The Negotiator - In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair or total loss processes with customer, shops, and storage yards. During negotiations, you will incorporate tactics to handle challenging and complex situations.

The Problem Solver - Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and company best practices, and continuous improvement.

Work Location:

When you work from home full time, you'll need:

dedicated workspace in your residence that is private and free from distractions

- a minimum internet bandwidth of 50 MB down/5 MB up
- appropriate work surface and seating

Willing to work 8:00 am 5:00 pm Central or Eastern Standard Time Zone

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
Connectivity reimbursement of $80 per month to offset some of the cost of internet

Notice of Licensing Requirement:

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other stateaffiliated requirements for licensing renewal

Preferred Qualifications:

You must have 12 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell
Previous experience in total loss adjustment or a related field is highly desirable
Proficiency in using estimating software and valuation tools for virtual assessments
Strong analytical skills to evaluate moderate to complex vehicle damages effectively
Excellent negotiation and communication skills to interact with customers and stakeholders remotely
Ability to work independently and manage time efficiently in a virtual work environment
Detailoriented and organized, with a commitment to delivering accurate and timely results

Allstate Benefits:

Allstate cares about you and your wellbeing.

We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life.

You can choose whatever benefits are most important you. Here are some of