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    Field Service Engineer - Providence, United States - Fotona d.o.o.

    Fotona d.o.o.
    Fotona d.o.o. Providence, United States

    1 week ago

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    Description
    Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dentallasers.

    With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries.

    Fotona's reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
    Fotonais currently seeking aField Service Engineer based in the Providence area to join our growing team.

    The primary responsibilityof the Field Service Engineeris to provide exceptionaltechnical service and support to Fotona's customers in New England and across the United States.

    Fast, courteous, and professional customer interactions and solid technical skills are of the utmost importance.

    The Field Service Engineer is responsible for performing and documenting laser installations,preventive maintenance, and repairs toFotona's medical and dental laser systems,accurately and efficiently responding to customer inquiries regarding error codes andorders, and providing management with daily communications regarding service orders.

    Training on our laser systems will be provided.

    Compensation:
    Competitive pay based on experience.
    Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
    401(k) with matching.
    Advancement opportunities within a fast-growing and industry-leading company in healthcare.

    Responsibilities:
    Independently performcomplex troubleshooting and repairs while working within the established procedures (training provided).
    Instruct customers and staff in applications and operations of the equipment (training provided).
    Submit timely and accurateservice reports, timesheets, expense reports, and other paperwork as required.
    Self-manage, ensuring workload is managed to meet the needs of customersin a timely manner.
    Ensure proper compliance with applicable FDA regulations provided by the company.
    Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner.
    Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees.
    Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times.

    Education & Experience:
    Minimum Associate's or Technical Degree required; Bachelor's Degree preferred.
    Education or experience withphotonics, electronics, biomedical engineering, or similar preferred.
    Customer service and/or field serviceexperience is a strongplus.

    Skills and Abilities:
    Clear and friendly communication style with excellent command of English.
    Exceptional attention to detail.
    Ability to write correspondence and emails to customers.
    Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
    Work well as a team member and independently with minimal or no supervision.
    Microsoft Office, Excel, Outlook, and Word skills.

    Additional Requirements:
    Ability to travelup to 75%.
    Ability to work flexible hours, including some evenings and weekends.

    Ability to lift and carry up to not on a daily basis, ability to lift and carry over 50 lbs.

    occasionally, ability to push/pull very heavy equipment on wheels/casters.

    Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day,ability to work at a computer and sit and/or drive for extended periods.

    Ability to analyze, test, and repair electronic equipment.
    *Fotona is an equal-opportunity employer.

    #J-18808-Ljbffr
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