Team leader - Pikesville, United States - Nebula Ventures
Description
Your tasks:
- Professional management of customer reception
- Telephone customer reception for technical support
- Acceptance of incoming customer inquiries by phone or email
- Creation of tickets in the ERP system
- Creation of call statistics
- Alternating coverage in customer reception between 7:00 am and 6:00 pm
- Maintenance of customer master data in the ERP system
Your profile:
- Experience in dealing with customers
- Enjoyment of making phone calls
- You ideally have first experience in personnel management
collected
- Team-oriented person with independent and responsible work style
- Sense of responsibility and resilience
- Basic technical understanding and quick comprehension
- Good knowledge of German in spoken and written (knowledge of English is an advantage)
What we offer:
- Training in a varied and interesting area of responsibility
- Coordinated working hours between 7:00 am and 6:00 pm
- Performance-based pay and a secure, modern workplace
- Further training measures
- Colleg
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