Global Customer Quality Manager - Bedford, United States - Novanta

Novanta

Verified Company

Bedford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific.

Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment.

Come explore Novanta.

SUMMARY:
As the Global Customer Quality Manager, you'll oversee a team of quality professionals. Alternatively, you may be an individual contributor overseeing quality management across a global business unit(s).

You'll oversee customer quality performance, implement control processes and procedures to ensure compliance with industry standards and enhance customer satisfaction.

You will maintain product standards and quality systems.

RESPONSIBILITIES:

Leading Global Customer Quality program to enhance customer satisfaction, mitigate field performance issues and ensure robust processes are in place to avoid quality escapes from global factories.
Work closely with key customers to resolve issues as they occur and liaison with manufacturing sites to determine root cause and implement corrective actions.
Managing a team of Quality Assurance professionals to ensure appropriate analysis is being applied to customer returns, timely repair of returns and toplevel reporting is being provided to customers. Manage end to end RMA process in line with Novanta standards.
Developing and implementing quality metrics, conducting root cause analysis and internal quality audits to measure performance. Using results to identify areas for improvement and implementing corrective actions to prevent quality issues.
Collaborating with crossfunctional teams to improve quality and customer experience, and ensure products exceed customer standards.

General Tasks

Maintain compliance with the quality, occupational safety and environmental regulations.
Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist

Required Experience, Education, Skills, Training and Competencies

Bachelor of Science in a Technical Field (Electrical, Mechanical, Manufacturing, Industrial Engineering), Master of Science Preferred. Subject matter expertise in quality management or related field, with track record of achieving operational goals.
Have 510 years' experience implementing quality processes and procedures, with knowledge of regulatory requirements and standards (e.g. FDA, ISO).
Proven ability to oversee teams, complex processes, or complex programs.
Ability to set and manage goals, allocate resources, and make high quality, timely decisions.
Be able to communicate effectively with all levels of the organization and collaborate with cross functional teams.
Be able to communicate effectively and directly with Customers globally in a collaborative manner.

Travel Requirements