Implementation Specialist - New York, United States - Dripos

Dripos

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Dripos

Dripos is an all-in-one solution for coffee shops that handles everything from point of sale to accounting for our customers.

We look to bring people into our data-driven and iteration-based company, which believes in transparency and candor.

About the role

Implementation Specialist

Location:
New York, NY, US

Salary:
$80K - $90K

Job Type:
Full-time

Experience Level:
Any (new grads ok)

About Dripos
Dripos is revolutionizing the coffee shop industry with its all-in-one software solution, eliminating the need for multiple systems. We provide everything from ordering and scheduling to payroll and accounting.

Serving over 100,000 cafes across the United States, we are backed by leading venture capital firms like Base10 Partners and Cota Capital, as well as notable angel investors including Y Combinator managing partner Michael Seibel, Punchh founder Shyam Rao, and Bench founder Ian Crosby.

Recent News:

About the Role
At Dripos, we are customer-obsessed and use lean startup methodology to perfect our all-in-one coffee shop solution.

We are looking for individuals to join our implementation team who are dedicated to building a seamless onboarding experience for our customers.

Your role will involve managing the entire onboarding process, ensuring new customers transition smoothly onto our platform and become proficient in using all Dripos features.

Responsibilities:

-
End-to

End Onboarding Management: Oversee the entire onboarding process, from the initial sale to the customer's live status on Dripos.

This includes onboarding premium features such as Payroll, Stream, and Accounting.
-
Documentation Excellence: Maintain meticulous and up-to-date notes for every step within the onboarding process, ensuring a comprehensive record of all communications.
-
Maintain Expertise to Train: Possess in-depth knowledge of Dripos features and effectively train customers on using them during the onboarding process.
-
Collaborative Self-Onboarding: Support customers in self-onboarding through scheduled educational meetings.
-
Advocate for Customers: Communicate customer feedback internally to ensure their needs are met.
-
Occasional Travel: Travel to in-person launches to ensure larger customers have a seamless experience.
-
Inventory Management: Pack and ship hardware to customers, tracking general product inventory.

What We're Looking For:

At least one year of customerfacing experience.
Good understanding of how startups work, either firsthand or through other means.
Outgoing personality with a strong customerfirst mindset.
Excellent communication and organizational skills.

Perks & Benefits:

Full benefits, 401k, mental health stipend.
Paid lunches and latenight dinners.
Offsite retreats and learning stipend.
Employee reimbursement card.
Onsite full kitchen, tech office with dogs, games, and daily teambuilding activities.
Unlimited PTO.
Mac laptops.
Eye and dental benefits.
Life insurance.

Company Culture:

We embrace a no-rules rules culture originating from Netflix, featuring unlimited time off, no approvals, no overbearing managers, and a culture of transparency and constructive feedback.

Our Manhattan office fosters a collaborative and fun environment, requiring in-person attendance five days a week.

Join Us
Technology

At Dripos don't like putting people into buckets, you are responsible for completing features from start to finish.

Our product spans multiple apps (React-Native), websites (React, ), and servers (MySql, Express) with daunting and complex real-time integrations between all of our services.

Despite the product complexity and feature independence, we are a tight-knit team that collaborates closely to achieve our goals.

Interview Process

Interview Process:

1.
15-Minute Phone Screen: Initial fit assessment on both sides.

2.
60-Minute Zoom Call: Detailed discussion about your background and our company.

3.

Four-Hour On-Site Interview:
In-depth interviews with multiple team members to evaluate your fit with our guiding principles and your skills.

Pay:
$80, $90,000.00 per year

Benefits: