Senior Salesforce Engineer - Chevy Chase, United States - GEICO

Description

GEICO Technology Solutions Customer Relationship Management (CRM) Team is looking for a highly motivated Senior Salesforce Technical Quality Engineer to join the team to help develop and support Marketing, Sales and Financial Service Cloud applications in a fast paced and high energy Agile development environment. As a Salesforce CM tester, you will work in a highly collaborative environment interfacing with Salesforce developers, Scrum masters and Product Owners to help test and deliver critical Salesforce solutions for GEICO. Specifically, drive CRM automation framework and tool development in support of CRM Workstream testing strategy as well as create, maintain, execute automated testing solutions.

Responsibilities:

• You will be playing a pivotal role in shaping our Salesforce Platform capabilities, work with various business and technology stakeholders and be part of the Salesforce center of excellence.
• You will be partnering with the product owner, product analysts and the Salesforce engineering team to identify the appropriate Functional and Regression test cases for the user stories in the Salesforce platform backlog.
• You will be responsible in Creating the test data for developer/analyst using automation scripts and assist Developer/Analyst and product owners in Test execution activities.
• You will be responsible for test cases, test scripts, test plan, end to end test scenarios and assist in defining the acceptance criteria for the requirements.
• You will work alongside a great team of Salesforce engineers, scrum masters and data engineers who constantly strive towards developing each other and driving the organization's aspirations ahead.
• Participate in the product increment planning and document test plan and test scenarios in collaboration with the product owner, product analysts and engineers.
• Assist Test Leads/Peers in creating the overall test plan and strategy for the CRM initiatives and product rollouts.
• Break down the complexity of the test scenarios into unit, system, and user acceptance categories.
• Clearly document the test scenarios for all user stories in the product backlog
• Perform validation of Platform customization through the sprints – Integration and User environment
• Own the system integration testing and move the user stories ahead into user acceptance testing.
• Ensure business stakeholders are completing the user acceptance testing and obtain approval to release to production.
• Coordinate and Assist UAT teams in validating the product enhancement meets the intended requirements.
• Ensure that the Salesforce platform backlog is comprehensive with sized user stories, enriched with testing estimates for developing automation scripts.
• Track all dependent team's testing and ensure smooth sprint completion.
• Follow up with all engineers to ensure the stories are moved through the SIT, UAT environments in time to keep the sprint effective.
• Assist in coordinating the go-live Quality Assurance activities including the test execution of the production specific test plans and checklists.
• Assist in ensuring that the sprint goals are met each sprint.
• Own any production defects validation, test and funnel them through sprints towards fixes as applicable.

Required Qualifications:

• Bachelor's degree in Computer Science (or related field)
• 4+ years of development experience on an enterprise Salesforce platform (Financial Services Cloud, Marketing Cloud, Sales Cloud, or Service Cloud)
• 2+ Years of experience with Salesforce Environment management, Deployment and Code Development
• 2+ years of experience in web service integration (REST/SOAP) and enterprise middleware integration tiers (such as Mulesoft or Informatica)
• 10+ years of experience in Quality Assurance and Quality Engineering which includes Developing enterprise test strategy, Roadmap process and framework that would enable Agile team to perform functional automation – In Sprint and reuse them for E2E/UAT testing
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• 5+ experience in COTS product implementation testing and experience in platform testing – new and upgraded testing.
• Experience in Project/application testing resource estimations and project planning
• Experience in Quality assurance assessment and reporting aspects.
• Experience in Unit and Integration testing of web services, UI and Mobile Responsive and native app testing
• Experience in using Azure DevOps – Custom Queries, Dashboard, Analytics, Power BI reporting and Test plan modules.
• Document test plan, test procedures, test completion report, test metrics,
• Experience in evaluating automation tools and frameworks.
• Experience in troubleshooting techniques like, evaluating the application logs for any integration and experience in SPLUNK queries for logs validation.
• Experience in using Selenium based Keyword/data drive frameworks developed in C# or any other COTS and Open-source test automation tools like -TOSCA, Ranorex, Cucumber – BDD frameworks.
• Experience in test data management tools for data retrieval from SQL/TDM tools
• Experience with CRM Customer Service, CRM Customer Acquisition, CRM EDGE, CRM Marketing, CRM Sales Platform, filed adjuster and Analytics work streams.
• Required Ability to Independently drive projects and outcomes, work with minimal supervision. Strong problem solving, critical thinking, organization, and communication skills. Must be flexible to learn / adapt new coding language as required. Develop new utilities to support test automation needs.
• Team player who can work with different teams in the organization in a seamless manner.
• Well versed in test case management using ADO and Confluence
• Development experience will be a huge plus.

Preferred Qualifications:

• Good to have SF CPQ certification
• Certifications in any testing tools and methodologies
• Certifications in CSM, Safe Agile, PMI-ACP
• Bachelors/ Masters in Computer Science Engineering or equivalent

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.

#LI-AW1

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.