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    team coordinator, customer operations - Virginia Beach, VA, United States - Sentara Healthcare

    Sentara Healthcare
    Sentara Healthcare Virginia Beach, VA, United States

    3 weeks ago

    Default job background
    Description
    City/State

    Virginia Beach, VA

    Overview

    Work Shift

    First (Days) (United States of America)

    Sentara Health is currently seeking a full-time Team Coordinator, Customer Operations in Virginia Beach, VA

    Position Status:
    Full-time, Day Shift, 40 hours

    Standard Working Hours: 8:00AM to 5:00PM (EST)

    OR 9:00AM to 6:00PM (EST). Call Center Operations is 8:00 AM - 8:00 PM.

    Location:
    Hybrid work schedule. Will report to the office 3 days a week. Located at 1330 Sentara Park, Virginia Beach, VA 23464.

    Job Description Summary


    • Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.

    • Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.

    • Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.

      In addition, serves as a role model for communication and teamwork between departments and divisions.
    • Manages team of 1 to 13
    Required qualifications


    • Required: Healthcare - 3 years
    • Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.

    Preferred qualifications:

    • Preferred: Call Center - 3 years
    • Preferred: Managed Care - 2 years
    • Preferred: Previous supervisory experience
    • Preferred: Proficient in Microsoft Office Suite (Outlook/Excel/Word/Powerpoint)
    Diversity and Inclusion at Sentara

    Our vision is that everyone brings the strengths that come with diversity to work with them every day.

    When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.


    We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community.

    We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.


    Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices; as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships.

    Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.

    Please visit the link below to learn more about Sentara's commitment to diversity and inclusion:

    Sentara Overview


    For more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems.

    That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

    Sentara Benefits


    As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers.

    We offer a variety of amenities to our employees, including, but not limited to:


    • Medical, Dental, and Vision Insurance
    • Paid Annual Leave, Sick Leave
    • Flexible Spending Accounts
    • Retirement funds with matching contribution
    • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
    • Work Perks program including discounted movie and theme park tickets among other great deals
    • Opportunities for further advancement within our organization
    Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.

    For information about our employee benefits, please visit:
    Benefits - Sentara )

    Join our team We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth

    To apply, please go to and use the following as your

    Keyword Search:
    JR-56397.

    #Indeed

    #Monster

    Talroo - Health Plan

    Healthcare, Health Plan, Call Center, MCO, Managed Care, Customer Service, Team Coordinator, Associates, Hybrid, Virginia Beach, VA, Virginia, Supervisor

    Job Summary


    Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.

    Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.

    Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.

    In addition, serves as a role model for communication and teamwork between departments and divisions.


    Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.


    Qualifications:
    ALD - Associate's Level Degree

    Call Center, Healthcare, Managed Care

    Skills

    Active Learning, Active Listening, Communication, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Mgmt of Staff Resources, Microsoft Access, Microsoft Excel, Microsoft Word, Monitoring, Operation and Control, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

    Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information.

    In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment.
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