Dispatcher/customer Service Representative - Sarasota, United States - Gulf Gate Aluminum

Description

• Receive calls and record significant information
• Address problems and requests by transmitting information or providing solutionss
• Prioritize calls according to urgency and importance
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Arranging and confirming appointments. Software Skills
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Experience with service industry it is a plus

• Proven experience as dispatcher or relevant position
• Techsavvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 10 hour shift
• Overtime

• Are you in Sarasota?
• What is your desired salary?
• Why are you interested in this job?
• Have you work in service industry before?

• Dispatching: 2 years (preferred)
• Project scheduling: 2 years (preferred)

• Spanish (preferred)

• Driver's License (preferred)